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No Stupid Questions

96. Why Is Chick-fil-A Such a Big Deal?

No Stupid Questions

Freakonomics Radio + Stitcher

Society & Culture

4.63.7K Ratings

🗓️ 24 April 2022

⏱️ 29 minutes

🧾️ Download transcript

Summary

How did Chick-fil-A become the third-largest restaurant chain in the U.S.? Why does it serve salad? And can Angie’s moral compass override her craving for a chicken sandwich?

Transcript

Click on a timestamp to play from that location

0:00.0

Rumpel still skinned, you've got to deal.

0:04.6

I'm Antela Duckworth.

0:07.0

I'm Stephen Dubner.

0:08.0

And you're listening to no stupid questions.

0:10.4

Today on the show, why is Chick-fil-A so successful?

0:15.6

We haven't even talked about the chicken yet.

0:17.6

Should we talk about the chicken?

0:18.9

Oh my God, yes please.

0:20.9

I want to know who you are.

0:26.5

Stephen, I have a pretty urgent question for you.

0:28.9

Are you ready?

0:29.4

I am ready.

0:30.4

The question is this, why is Chick-fil-A such a big deal?

0:34.2

I mean, I also love chicken sandwiches.

0:37.7

But Chick-fil-A is not just a restaurant.

0:40.5

I feel like it's an institution.

0:43.6

So I just wondered if you had any strong opinions on Chick-fil-A, what accounts for their success,

0:48.6

your relationship with Chick-fil-A.

0:50.6

So I'm very curious to know why you're asking this question today, although I am tickled

0:56.5

by it, if I recall correctly, I first encountered Chick-fil-A when I went to college in the

1:02.5

south where Chick-fil-A's were much more prominent, they started there.

1:06.8

It seems like it would be a southern thing.

...

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