929: Bike Apocalypse, Customer Service Sludge, and 90s Summer
The Brain Candy Podcast
Susie Meister PhD & Sarah Rice AMFT
4.7 • 2.8K Ratings
🗓️ 17 July 2025
⏱️ 57 minutes
🧾️ Download transcript
Summary
Sarah went camping with her family and it was predictably calamitous in the best way possible. We hear why kids don't ride bikes anymore, parents are chauffeurs, and why it matters. We talk about how much camp meant to Sarah growing up and then as a counselor, and we lament that tragedy in Texas at the Christian camp. Sarah explains why customer service is so bad now, why you shouldn't accept it, and what you can do about it. Plus, she describes a genius way we can band together and combat the "sludge" of customer service quagmires.
Read this week's Newsletter: https://mailchi.mp/thebraincandypodcast/dropped-calls-ai-after-death-the-importance-of-braille
0:29 - Sarah's planning something romantic.
5:12 - The Rice family's calamitous camping trip.
16:51 - Article: Kids are missing out on things we used to do all the time.
28:58 - Wes Bergmann told Sarah....
30:42 - Susie and Sarah discuss the tragic Texas floods.
38:13 - They do it on purpose! Those infuriating customer service calls that cut you off.
48:55 - Don't get on Susie's bad side! Cuz she'll........
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Shout out to writer Chris Colin for this fantastic Atlantic article about intentional dropped calls.
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Transcript
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| 0:00.0 | Break and A. |
| 0:04.8 | Oh, yeah. |
| 0:05.8 | Hey. |
| 0:07.0 | Episode 1 million. |
| 0:09.7 | Episode 1 million, everybody. |
| 0:11.8 | Can you believe we did it? |
| 0:14.5 | Suez, it's so funny because it's not episode a million. |
| 0:17.1 | What is it? |
| 0:17.5 | Let me guess. |
| 0:18.7 | 9.20. |
| 0:21.6 | 7. So close. Eight. episode, a million. What is it? Episode, let me guess, 927. |
| 0:24.6 | So close. 8, 9. 9. 9. |
| 0:26.6 | Oh, 100. |
| 0:27.6 | I should have guessed. Damn it. |
| 0:29.6 | I'm very excited because I am, this has to do with when I say one millionth episode, I'm going to tie this in. But I am going on a little trip. I can say it now. I'm bringing my girlfriend. I'm taking my girlfriend on a surprise, like, little trip this weekend. You are? Yeah, I'm surprising. I've never, like, done, like, a surprise trip for anybody. I'm so excited. This is a like staycation. We're going up to Steamboat Springs. |
| 0:56.0 | That sounds made up. |
| 0:58.0 | That sounds like Mickey Mouse. |
| 0:59.0 | It does sound like that. |
| 1:01.0 | It does absolutely. |
| 1:02.0 | And it's a place where they have natural hot springs. |
| 1:04.0 | Oh my God. |
| 1:05.0 | So I got us a, we're going to an evening at this natural hot springs that you have to go |
... |
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