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A Well-Designed Business® | Interior Design  Business Podcast

916: Marilyn Watson-LaVergne: Clients Don’t Buy What We Do, They Buy What We Believe

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Business, Design, Arts

4.8786 Ratings

🗓️ 26 September 2023

⏱️ 57 minutes

🧾️ Download transcript

Summary

Today With Marilyn Watson-LaVergne: Today on A Well-Designed Business I am joined Marilyn Watson-LaVergne. In her first career, Marilyn worked in marketing and public relations in New York City, witnessing the progression of branding for products and creative services, including interior design.  Now a seasoned designer and owner of Marilyn LaVergne Interiors, Marilyn is teaching us that we can’t be all the things to all the people—and what to do instead. It all starts with identifying what you believe and finding your point of differentiation, because clients don’t buy what we do. They buy what we believe.  Listen now to my chat with Marilyn to learn how to take this first step and where it will lead you. Pick It Apart [4:50] Marilyn explains the nuances and expertise that go into interior design. [10:11] Marilyn talks about how she became passionate about design and transitioned out of marketing to become a designer. [14:39] LuAnn and Marilyn discuss the impact a designer can have on their clients’ homes and lives, and what opportunities will bring the best outcomes. [21:01] Marilyn suggests once you find your “only,” narrow your focus and seek customers who need that specific trait. [27:35] Marilyn emphasizes that designers are not a commodity. [39:00] Marilyn and LuAnn discuss the challenges of working in a creative industry, but understanding that what you offer will solve a problem or create an opportunity for your clients will benefit you both. LuAnn Nigara and Marilyn Watson-LaVergne's Ah-Ha Moments “Clients don’t buy what we do, they buy what we believe.” – Marilyn Watson-LaVergne (quoting Simon Sinek)   “You have a specialized service [as a] designer. That means you have a specialized client.” – Marilyn Watson-LaVergne   “If we mean everything to everybody, then we actually mean nothing to anybody.” - Marilyn Watson-LaVergne   “You have something. You may not see it. And it might be because it's so close to what you do that you don’t realize how valuable it is.” – LuAnn Nigara   “You have to know that what you're offering is a solution to a really big problem or you're capturing an opportunity. But either way, you are leaving your client in a better position than they were before the two of you met.” - Marilyn Watson-LaVergne More About Marilyn Watson-LaVergne Marilyn designs residential and boutique commercial interiors for clients seeking to enjoy spaces that showcase their values and amplify their aspirations.  Her work features modern lines punched up with aesthetic elements from African, Asian, Middle Eastern and Indigenous cultures. She begins each project listening to understand clients’ vision, then collaborates to create exceptional living environments.  “Design is about my clients’ future,” Marilyn observes, “So, we aim to transform their highest dreams into living reality. We delivery original spaces filled with inspiration, comfort and pleasure.” Before design, Marilyn was a New York City publicist -- working, at times, in the interior design industry.  Later, she collaborated with architects coordinating façade improvements to downtown buildings.  She earned the Certificate of Interior Design from Parsons School of Design in New York.  Then opened Sepia Home, an interior design showroom and art gallery in Montclair, NJ.  Later she joined Cabinets to Go, a leading cabinetry retailer, where she designed 100’s of kitchens and bathrooms for clients in the greater New York City area. In 2019, She launched Marilyn LaVergne Interiors, a full-service interior design studio, to serve clients ready to step into living spaces that magnify their imagination! 10 Marilyn FACTS: 1.      She’s evangelical about collecting fine art 2.      Believes she smiles way too much 3.      Takes Comfort in candle light 4.      Holds intense disdain for fluorescent lighting 5.      Plays guitar, sings the blues … but is shy about performing 6.      Would kill for a private tour of Prince’s closet 7.      Thinks the word “amazing” is over-used 8.      Once hated Vegas so much she cried 9.      Loves her curls 10.  Adheres to a design principle that involves Diana Ross – ask her! Connect with Marilyn Watson-LaVergne Website Instagram What’s new with LuAnn Nigara LuAnn Live 2023 Watch the Docuseries! luannuniversity.com http://www.luannnigara.com/cob A Big Thank You to Our Keynote Sponsors: Nancy Ganzekaufer Traci Connell Duke Renders Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB #174: Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours   AWDB #908: Jessica Bantom: How to Be a Culturally Competent Design Activist & Why You Want to Be One (Part 1) AWDB #912: Jessica Bantom Continued: Take Action With the Six Habits of Culturally Competent Designers Other Resources Mentioned: Simon Sinek TED Talk

Transcript

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0:00.0

This episode is sponsored by Revelwoods. Revelwoods is your source for premium hardwood and resilient

0:06.7

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each specific project based on criteria such as style, color, zip code, and usage. Because the species

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Well, Revelewoods helps you. Know before you specify. And when you sign up for a free professional

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0:38.5

Visit revelwoods.com to get started.

0:53.0

Welcome to a well-designed business.

0:55.0

My name is Luann Nigara, and I'm so glad you found this podcast.

0:59.0

Together with my husband Vince and our partner Bill, we have grown our company Window Works from the ground up,

1:05.0

so I know and I understand the challenges you face in running your interior design business. I also know that your talent

1:13.0

alone isn't enough to ensure your success. So on this podcast, we talk about strategies and

1:19.8

practical steps to help you grow your business. But make no mistake about it, we have our share

1:25.0

of fun here too, mixed in with those aha moments that I love

1:28.8

so much. This isn't fluff. Nobody has time for that. Whether you are a new interior designer

1:34.6

or a season designer, I am here to help you create and to manage the kind of interior design

1:40.4

firm that you dream of. It's straight talk and it's action. Are you ready? Let's get started.

1:49.0

Hi, welcome to a well-designed business. Today, my friend Marilyn Watson LaVern joins us on the podcast.

1:55.0

I met Marilyn a few high points ago, but I knew right away in that first conversation she was one of those hashtag smart

2:01.8

ladies. Maryland's first career was as a publicist in New York City, working in marketing and

2:07.7

public relations. In this role, she witnessed firsthand the progression of branding for products

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