861: Helping Others Feel Heard, Valued, and Understood through Active Listening with Heather Younger
How to Be Awesome at Your Job
How to be Awesome at Your Job
4.5 • 1.1K Ratings
🗓️ 1 May 2023
⏱️ 27 minutes
🧾️ Download transcript
Summary
Heather Younger shares the simple steps anyone can take to help others feel heard and valued.
— YOU’LL LEARN —
1) Why others feel like we aren't listening—even when we are
2) The wrong and right way to paraphrase what you heard
3) How to keep your patience when things get heated
Subscribe or visit AwesomeAtYourJob.com/ep861 for clickable versions of the links below.
— ABOUT HEATHER —
Heather R. Younger is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.
• Book: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
• LinkedIn: Heather Younger
— RESOURCES MENTIONED IN THE SHOW —
• Book: Developing the Leader Within You by John Maxwell
— THANK YOU SPONSORS! —
• BetterHelp. Invest in yourself with online therapy. Get 10% off your first month at BetterHelp.com/awesome.
• Storyworth. Give the moms in your life something super special this Mother’s Day with $10 off at StoryWorth.com/awesome
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Transcript
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| 0:00.0 | Welcome to the How to Be Awesome at Your Job Podcast. |
| 0:04.1 | The show where brilliant professionals share how to sharpen the universal skills required |
| 0:08.5 | to flourish at work. |
| 0:10.1 | Enjoy more career fun, wins, meaning, and money. |
| 0:14.1 | With your host, Pete LeCaites. |
| 0:16.2 | Hello and welcome to episode 861 with Heather Younger. |
| 0:23.2 | Heather has some excellent insights into listening better so people feel extra-heard and valued |
| 0:29.2 | and understood the great relationship benefits that flow from that, so you'll learn one. |
| 0:34.7 | Why others feel like we aren't listening, even when we are. |
| 0:38.0 | Two, the right and wrong way to paraphrase what you heard. |
| 0:42.2 | And three, how to keep your patience when things get heated. |
| 0:45.5 | So if you want to check out the show notes or the transcript or the links to stuff that |
| 0:49.2 | we mentioned here, visit us at awesomeatyourjob.com slash EP 861. |
| 0:54.7 | And if you're at awesomeatyourjob.com, check out some goodies like the Goldnugget email |
| 0:58.6 | summaries the 10 days to winning at work, email course, the searchable transcripts, things |
| 1:03.8 | tagged by the topic and competency coverage episode to navigate into the classic oldies |
| 1:10.7 | yet goodies, so much fun stuff at awesomeatyourjob.com. |
| 1:14.3 | Now here's some fun stuff about Heather. |
| 1:15.8 | Heather are younger is the founder and CEO of Employee Fanatics. |
| 1:19.6 | She is an international keynote speaker, host of the leadership with heart podcast and |
| 1:24.2 | a workplace culture employee engagement and diversity equity and inclusion consultant. |
| 1:28.4 | Heather has a law degree from the University of Colorado Boulder. |
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