Hi, this is Greg Kylstrom. Welcome to the Agile World podcast, where we discuss customer

experience, employee experience, and transformation in an agile age. The Agile World podcast is

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My name is Greg Kilstrom, and I'm the host of the Agile World podcast.

Today we're going to talk about the need for any business in any industry, including medicine,

to be able to adapt to our times.

This can be done through technological innovation, but it also requires understanding your customers, or in the case of today's guests, your patients. To help me discuss this topic, I'd like to welcome Dr. Michael Grywee, CEO of Ortho Live. First, why don't you tell me a little bit about your background and what you do at Ortho Live? Yeah, thanks a lot, Greg. I appreciate it. It's great to be here.

So my name is Mike Rowie, as you mentioned.

I'm the CEO and founder at Ortho Live.

I'm also an orthopedic surgeon, and I practice in the Cincinnati, Ohio area.

And so, yeah, I started Ortho Live about three and a half years ago, and it was kind of an idea to try to help my patients, you know, to be able to get to see me. And, you know, many of my patients came from

sort of a far distance. And so I started at telemedicine company. And so over the past several

months, it's grown and grown. We were, you know,

doing fairly well up until the point of the pandemic and then really exploded after we saw,

you know, the need for telemedicine around the country go up significantly. So it's been a lot

of fun. We got some great team members and just happy to sort of be

...