Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer experience, employee experience, and transformation in an agile age.

The Agile World Podcast is brought to you by Tech Systems, an industry leader in full-stack technology

services, talent services, and real-world application.

For more information, go to tech systems.com.

To read more about the topics discussed on this show, you can go to my website at the

agile.world and read my latest articles or get a copy of my latest book,

the Center of Experience, a blueprint for creating an experience-led organization

now available on Amazon and other retailers.

My name is Greg Kistram and I'm the host of the Agile World Podcast.

Today we're going to talk about the need for any business in any industry, including

medicine, to be able to adapt to our times.

This can be done through technological innovation, but it also requires understanding your customers, or in the case of today's guests or patients.

To help me discuss this topic, I'd like to welcome Dr. Michael Grywey, CEO of Ortho Live.

First, why don't you tell me a little bit about your background and what you do at Ortho Live?

Yeah, thanks a lot, Greg. I appreciate it. It's great to be here.

So my name is Mike Ruyo, as you mentioned, I'm the CEO and

founder at Ortho Live. I'm also an orthopedic surgeon and I practice in the

Cincinnati Ohio area. And so yeah I started Ortho Live about three and a half years ago and it was

kind of an idea to try to help my patients you know to be able to get to see me in, you know, many of my patients came from sort of a far distance.

And so I started a telemedicine company.

And so over the past several months it's grown and grown we were you know doing

fairly well up until the point of the pandemic and then really exploded after we

...