#852: Zoom Room CEO Mark Van Wye on agile dogs and agile brands
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
4.9 • 113 Ratings
🗓️ 29 April 2026
⏱️ 23 minutes
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Summary
What if your most visible, most exciting product wasn't your real product at all, but was actually a Trojan horse for building a much deeper, stickier customer relationship?
Agility requires more than just a willingness to change; it demands a deep understanding of what truly motivates your customer, allowing you to evolve your model in service of their emotional outcomes, not just their transactional needs.
Today, we're going to talk about how a brand can embody the very principle it sells, turning a core service into a flywheel for customer retention, emotional engagement, and scalable business growth.
To help me discuss this topic, I'd like to welcome, Mark Van Wye, CEO at Zoom Room.
About Mark Van Wye
Mark Van Wye is the CEO of Zoom Room, the nation’s premier dog training franchise, and the author of the #1 bestselling Puppy Training in 7 Easy Steps. He’s a systems architect who saw white space in the $100 billion pet industry and positioned dog training as behavioral infrastructure for modern life. A lifelong builder of scalable learning environments, he taught adults to code at eleven, developed a national learning platform for the Boys & Girls Clubs of America, and has spent his career designing environments – physical and digital – that scale without losing their human edge.
Mark Van Wye on LinkedIn: https://www.linkedin.com/in/zoomroom/
Resources
Zoom Room: https://www.zoomroom.com
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Transcript
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| 0:00.0 | What if your most visible, most exciting product wasn't your real product at all, but was actually |
| 0:05.9 | a Trojan horse for building a much deeper, engaging customer relationship? Agility requires more |
| 0:11.9 | than just a willingness to change. It demands a deep understanding of what truly motivates your |
| 0:16.4 | customer, allowing you to evolve your model in service of their emotional outcomes, not just their transactional needs. |
| 0:22.6 | Today we're going to talk about how a brand can embody the very principle itself, |
| 0:26.6 | turning a core service into a flywheel for customer retention, emotional engagement, and scalable business growth. |
| 0:33.6 | Welcome to Season 8 of the Agile Brand Podcast. |
| 0:39.9 | This season, we're going all in on expert mode MARTEC, AI, and customer experience, |
| 0:44.6 | talking with the people and platforms behind the brands you know and love. |
| 0:48.1 | Again, I'm your host, Greg Kilstrom, and I help Fortune 1,000 companies make sense |
| 0:52.2 | of MARTEC, AI, and MarketingOps. |
| 0:54.1 | Hit subscribe or follow to make sure you MARTech, AI, and marketing ops. |
| 0:57.4 | Hit subscribe or follow to make sure you always get the latest episodes and leave us a rating so others can find us as well. |
| 1:01.3 | And make sure you check out our sponsor Tech Systems, |
| 1:04.0 | an industry leader in full-stack technology services, |
| 1:06.9 | talent services, and real-world adoption. |
| 1:09.5 | For more information, go to techsystems.com. |
| 1:12.3 | Now let's dive in. |
| 1:15.1 | Tell me discuss this topic. |
| 1:16.6 | I'd like to welcome Mark Van Wye, CEO at Zoom Room. |
| 1:20.0 | Mark, welcome to the show. |
| 1:21.4 | Thanks so much, Greg. |
... |
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