#843: Pega's Matt Healy on the hidden costs of outdated technology

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 14 April 2026

⏱️ 24 minutes

🔗️ Recording | iTunes | RSS

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Summary

What if the biggest obstacle to your AI strategy isn't the algorithm, but the 20-year-old software your team is forced to use every day? Agility requires not just a willingness to adopt new strategies like AI, but also the courage to dismantle the legacy systems that hold your people and processes captive. Today, we're going to talk about the hidden costs of outdated technology. While many leaders are focused on implementing the next generation of AI, new research suggests that the legacy systems still running in the background are not just inefficient—they're actively eroding employee morale, productivity, and could even be a major factor in employee turnover. To help me discuss this topic, I'd like to welcome, Matt Healy, Sr. Director, Product Strategy & Marketing at Pega. About Matt Healy Matt Healy, Senior Director of Product Marketing, leads product marketing and strategy for Pega Platform. He helps engage with enterprises to bring new solutions to life that enable faster legacy transformation, accelerated development, AI & automation at scale to unlock business agility, operational efficiency, and developer effectiveness. Matt Healy on LinkedIn: https://www.linkedin.com/in/mattbhealy/ Resources Pega: https://www.pega.com Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.com See the research from Pega mentioned on the show: https://www.pega.com/about/news/press-releases/new-research-uncovers-hidden-toll-ineffective-workplace-technology Also make sure to register for PegaWorld 2026, June 7-9 in Las Vegas, where the future of AI-led business will be built. Learn more and register here: https://www.pega.com/events/pegaworld Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

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0:00.0	What if the biggest obstacle to your AI strategy isn't the algorithm, but the 20-year-old
0:05.2	software your team is forced to use every day? Agility requires not just a willingness to adopt
0:11.1	new technologies like AI, but also the courage to dismantle the legacy systems that hold
0:16.8	your people and your processes captive. Today we're going to talk about the hidden costs of outdated technology.
0:23.6	While many leaders are focused on implementing the next generation of AI,
0:27.6	new research suggests that the legacy systems still running in the background are not just inefficient,
0:33.6	they're actively eroding employee morale, productivity, and could even be a major factor in employee turnover.
0:40.3	Welcome to Season 8 of the Agile Brand Podcast. This season we're going all in on expert mode MARTEC, AI, and customer experience, talking with the people and platforms behind the brands you know and love.
0:53.3	Again, I'm your host, Greg Kilstrom, and I help Fortune 1000 companies make sense of
0:58.0	MARTEC, AI, and Marketing Ops. Hit subscribe or follow to make sure you always get the latest episodes,
1:03.0	and leave us a rating so others can find us as well.
1:06.0	PEGA provides the leading AI-powered platform for enterprise transformation.
1:11.6	The world's most influential organizations trust Pega's technology to reimagine how work gets done by automating workflows,
1:19.6	personalizing customer experiences, and modernizing legacy systems.
1:24.6	Since 1983, Pega's scalable, flexible architecture has fueled continuous innovation,
1:30.8	helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.com.
1:38.1	To help me discuss this topic, I'd like to welcome Matt Healy, Senior Director Product Strategy
1:42.8	of Marketing at Pega. Matt, welcome to the show. Thanks, Greg. Thanks for having me. Yeah, always good to see you. So, yeah, looking forward to this topic here. Before we dive in, though, why don't you give a little background on yourself and your role at PEGA? Yeah, sure. So, as you mentioned, I help out with the strategy and the go-to-market for our Pega platform.
2:03.1	So that includes helping think about how we are enabling enterprises around, you know,
2:09.6	building enterprise applications faster using AI across the software development lifecycle,
2:15.6	and then helping them automate their back office processes,
2:19.6	their customer service workflows now increasingly
	...

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