84 Hospitality founder Rachel Cope on 5 elements that go into a great restaurant experience
Take-Away with Sam Oches
Nation's Restaurant News
4.9 • 17 Ratings
🗓️ 13 May 2026
⏱️ 60 minutes
🧾️ Download transcript
Summary
In this episode of Take-Away with Sam Oches, Sam talks with Rachel Cope, founder and CEO of 84 Hospitality, which has four concepts in its portfolio, including the eight-unit Empire Slice House. Rachel — who NRN recently named to the Power List of restaurant founders, and who was also named a 2026 James Beard Award Semifinalist for Outstanding Restaurateur — opened the first Empire in 2013, and every restaurant that she’s opened since has been imbued with the five things she’s passionate about: people, art, music, booze, and of course food. In fact, 84 Hospitality is so committed to the atmosphere of their restaurants that they don’t even call them restaurants; they call them “hangouts,” because their main goal is for customers to enjoy themselves on site and plug into their community. Rachel joined the podcast to talk about the details that go into a great restaurant atmosphere — from a curated music playlist to free prosecco pours — and about how she’s positioning Empire Slice House and its counter service offshoot, Empire Slice Shop, to be a major growth opportunity.
In this conversation, you’ll find out why:
- The best leaders figure out how to adapt to their situation
- A carefully tailored restaurant atmosphere can be the difference between a good time and a great time
- Creativity must be balanced with practicality
- Quirky real estate is a great characteristic — until you need to scale
- The restaurant industry must resist becoming too transactional
Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.
Transcript
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| 0:00.0 | Welcome to Takeaway with Sam Ocas, a podcast for leaders of growing restaurant companies looking |
| 0:05.1 | to take their businesses to the next level. In nearly two decades covering restaurants, I've gained |
| 0:10.1 | access to some of this industry's most influential decision makers, and I'm letting you in on the |
| 0:15.1 | conversations. In today's episode, you'll hear from the founder of an Oklahoma City-based |
| 0:19.6 | restaurant group about why she's |
| 0:21.6 | obsessed with creating restaurant concepts with incredible atmosphere and about why the NBA's |
| 0:27.9 | thunder are not the only exciting thing bringing momentum to this growing city. |
| 0:33.3 | Rachel Cope is the founder and CEO of 84 Hospitality, which has four concepts in its portfolio, |
| 0:40.1 | including the eight-unit Empire Slice House. |
| 0:43.2 | Rachel, who was recently named to Our Power List of Restaurant Founders, |
| 0:46.9 | and who was also named a 26 James Beard semi-finalist for Outstanding Restaurateur, |
| 0:53.3 | opened the First Empire in 2013. And every restaurant |
| 0:56.7 | that she's opened since has been imbued with the five things that she says she is passionate |
| 1:01.2 | about. People, art, music, booze, and of course, food. In fact, 84 hospitality is so committed |
| 1:09.0 | to the atmosphere of their restaurants that they don't even call them restaurants. |
| 1:12.5 | They call them hangouts because their main goal is for customers to enjoy themselves on site and plug into their community. |
| 1:19.7 | Rachel joined the podcast to talk about the details that go into a great restaurant atmosphere, from a curated music playlist to free Prosecco pours and about how she's |
| 1:29.4 | positioning Empire Slice House and its counter-service offshoot Empire Slice Shop to be a major |
| 1:35.6 | growth opportunity. In this conversation, you will learn more about why a carefully tailored |
| 1:41.1 | restaurant atmosphere can be the difference between a good time and a great time, |
| 1:45.5 | why quirky real estate is a great characteristic until you need to scale, and why the restaurant |
| 1:50.6 | industry must resist becoming too transactional. If you learn something from this episode, |
... |
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