4.9 • 8.6K Ratings
🗓️ 8 December 2020
⏱️ 50 minutes
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0:00.0 | How persuadable are you? |
0:03.4 | I think most of us think we make complete and logical decisions ourselves and weigh all |
0:07.7 | the consequences and we're not influenced by marketing campaigns. |
0:12.0 | But I think overwhelmingly we're more persuadable than we think. |
0:16.4 | There's this mint study I find fascinating. |
0:18.9 | Some psychologists did this research in restaurants. |
0:21.8 | They found that if the server gave the customer a mint along with the bill, the amount of tips |
0:27.0 | went up by 3%. |
0:28.5 | Why? |
0:29.5 | Well, it's because the server gave them a small gift. |
0:33.5 | And as a human, when someone gives us something, even a small as a mint, we want to give something |
0:38.6 | back. |
0:39.6 | But check this out. |
0:40.6 | When the server gave two minutes with the bill, the tips went up by 14%. |
0:45.5 | But there's more. |
0:46.5 | If the server gave one minute with the bill and then walked away, but then stopped and came |
0:50.2 | back and said, you're nice diners here. |
0:52.5 | Take an extra mint. |
0:53.7 | This resulted in tips increasing by 23%. |
0:57.4 | Incredible. |
0:58.4 | Such a small gift given at just the right time with the right message has quite an effect |
1:03.1 | on us. |
... |
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