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Hi this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer experience, employee experience, and transformation in an agile age.

The Agile World Podcast is brought to you by Tech Systems, an industry leader in

full-stack technology services, talent services, and real-world application.

For more information, go to tech systems.com.

To read more about the topics discussed on this show, you can go to my website at the

agile.world and read my latest articles or get a copy of my latest book,

The Center of Experience, a blueprint for creating an

experience-led organization, now available on Amazon and other retailers.

My name is Greg Kielstrom, and I'm the host of the Agile World Podcast. Today we're

going to talk about the importance of customer and patient experience and how

training can play a big part in teaching empathy and understanding to improve it.

To help me discuss this topic, I'd like to welcome Jennifer Thompson.

First, why don't you tell me a little bit about your background and what you do at Insight

and what types of organizations you typically work with.

Yeah, thanks for having me, Greg.

So I own a company called Insight Marketing Group and I kind of stumbled upon

being a business owner after working for a Fortune 100 company and running their

marketing programs. I decided one day I would run for office and I lost and when I lost I went into building my own business and eventually found a niche in health care.

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