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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#8 Attracting the Right Customers with Your Brand

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9113 Ratings

🗓️ 2 April 2019

⏱️ 5 minutes

🧾️ Download transcript

Summary

When branding is done well, it differentiates your organization in a way that targets the right audiences and drives the right customers to your brand.

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Transcript

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0:00.0

Hi, this is Greg. Look for my book The Agile Brand on Amazon or on my website at the

0:05.4

agile.world.

0:09.5

Welcome back to the Agile World Podcast.

0:11.5

I've talked a bit over the last couple of episodes about why it's

0:14.8

important to create a strong brand. I talked about how it differentiates you amongst

0:19.4

your competitors, how it creates its own value amongst consumers, how it also sets expectations

0:25.6

with both current and potential customers. Today I'm going to talk about how a great

0:30.7

brand helps and attract the right employees. I've talked quite a bit over the last

0:35.6

several episodes about the external aspect of branding. And while that's critical because it drives

0:41.7

not only new customers, but also recurring

0:45.0

customers, which are very valuable, a very important aspect of a brand is attracting the

0:51.7

right employees and not only attracting them but retaining them.

0:55.3

A strong authentic brand not only helps get the right customers in the door, it helps get the

1:00.9

right employees in the door. And being true to a brand, being authentic

1:06.2

about it, helps retain customers, but it also helps retain employees. A strong brand, as I talked earlier, is not just the graphic representation, it's not just a logo,

1:18.2

it's not just a tagline, it's not just a vision statement.

1:21.9

It's a real authentic set of values that both customers as well as employees can get behind.

1:30.0

Those values help define the company culture.

1:32.8

One of the quotes that I use in my book is from Jose Gonzalez who talks about the employment

1:38.3

brand.

1:39.7

He says the following, your company has an employment brand, whether you do anything with a brand or not.

1:45.9

Whether you think you're branding yourself or you're talking about your employment brand

...

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