776: Earning trust in your business

The Kevin Miller Podcast

Kevin Miller

Nutrition, Relationships, Mental Health, Education, Social Sciences, Science, Society & Culture, Self-improvement, Health & Fitness, Religion & Spirituality, Spirituality, Medicine, Life Sciences, How To

4.5 • 1.4K Ratings

🗓️ 15 April 2020

⏱️ 81 minutes

🔗️ Recording | iTunes | RSS

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Summary

The greatest asset your business and you can have is people’s trust. However, most everyone believes they are trustworthy, yet in truth, few employ the tangible actions to actually gain trust. So many people claim terms like “integrity” and “honesty” or expect their good intent to shine through. To actually gain trust and customer loyalty takes specific methodologies which are fairly simple to put into action, and very, very rare. We kick off the show with a two and a half minute message from Zig Ziglar on gaining trust in your business. Then I asked the Ziglar audience this question, “Do you have an example of a business or business person that has earned your trust. And if you have a business, how do you earn people's trust?” Tom Ziglar joined me for this discussion and here is what happened. In the first 20 minutes, Tom weighs in on how trust is being impacted in the workplace due to the current COVID-19 crisis. Then we dig into some of the comments. At about the hour mark we land on, “exceeding expectations.” Don’t miss this segment, even if you skip forward to it. It’s a massive opportunity for you. And here this. Your good intentions are not enough. Expertly meeting your customers expectations are not enough. Don’t fall for the trap of thinking your heart will shine through you and your work. There is behavioral psychology at work that needs tangible anchors to hold on to. We aim to give you some of those in this episode. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	This is a Glass Box Media Podcast.
0:06.0	Hello everyone, I'm Kevin Miller and this is the Ziegler show where our goal is to inspire your true performance.
0:13.6	In this episode, earning trust in your business.
0:17.2	The greatest asset your business and you can have is to have people's trust. However, most everyone believes they are
0:24.8	trustworthy, yet in truth few employ the tangible actions to actually gain
0:30.5	trust, to stand out, different than anyone else.
0:33.6	So many people claim terms like integrity and honesty
0:37.7	and expect their good intent to shine through.
0:40.9	But to actually gain trust in customer loyalty, take specific methodologies, which are fairly simple to put into action, but very, very rare in execution.
0:51.0	So we kick off the show with a two and a half minute message from
0:55.2	Zigg Zigg on gaining trust in your business and the power of it. Then I ask
1:00.2	the Ziggler audience this question, do you have an example of a business or
1:04.0	business person that has earned your trust and if you have a business how do you
1:09.1	earn people's trust well Tom Ziegler joined me for this discussion,
1:13.7	and here's what happened.
1:14.7	In the first 20 minutes, Tom weighs in
1:17.1	on how he sees trust being impacted and influenced
1:21.9	in the workplace today due to the current COVID-19 crisis.
1:26.6	It's relevant for any time, but for those of you who are involved right now, listening
1:31.5	right now during the COVID-19 crisis, this is going to be profound.
1:35.0	Well, then we dig into some of the comments.
1:38.0	And then about an hour into the show, about the hour mark, we land on exceeding expectations and folks don't miss this segment
	...

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