#76 Lost in a Cab

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Gimlet

Society & Culture, Documentary, Technology

4.7 • 29.4K Ratings

🗓️ 8 September 2016

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Liz lost her camera in a cab, so she went to the New York City Taxi website to submit it to their lost and found database. At least, that's what she thought she did. Alex investigates and finds a big business behind the success of a suspicious little website. Further Reading If you lose something in a cab in New York City, Call 311, or go to this website. The Department of Consumer Affairs encourages anyone who feels they have been misled by yellowcabnyc.com to file a complaint with DCA‎ online at nyc.gov/consumers or by calling 311. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	From Gimlet, this is Replyall. I'm Alex Goldman.
0:08.1	And I'm PJ Bo.
0:13.2	And this week, yeah, this week, as you well know, we have a segment on the show called SuperTechSupport.
0:19.6	You, Alex, before you were whatever you are now, you worked in Technical Support.
0:24.4	You were a Technical Support man.
0:26.9	I was a Network Administrator.
0:29.4	You were an IT wizard.
0:31.3	Yeah. And more and more with the SuperTechSupport segments, I feel like that totally didn't prepare me
0:37.1	for the work that I'm doing. Of course it did. So your job was at the, your job now is that
0:42.6	sometimes people will email the show with some Technical Support problem and you will fix it,
0:46.7	no matter where that takes you.
0:48.0	Yeah. And it always takes me someplace far afield of my actual skills.
0:52.8	When this was really your job, did you just have plug in ethernet cables and take people?
0:55.7	Yeah. I was like, receipt your power cord.
0:58.3	Recease your power cord?
0:59.6	Yeah. Is that a thing?
1:00.6	Yeah. How does that work?
1:01.8	You unplug it and you plug it back in. That's a receding it.
1:04.4	Why would you say recede when you used to say unplug it and plug it back in?
1:07.7	No, no, unplug it and plug it back in from the back of the computer, not just from the wall.
1:12.0	That's, you think, this is like how bad manuals that don't make sense to humans get written.
1:18.0	You're like, no, no, no, by receipt, obviously, I mean, this kind of unplugging and plugging it in.
	...

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