#722: Agentic AI in retail with Dan Russotto, Furniture.com

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 22 August 2025

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Building on the talk of AI in recent years, Agentic AI is an exciting area for retailers. But beyond talk, finding real-world examples and best practices can be tricky.Today we are here at eTail Boston, and I am excited to talk today about a company that is innovating in this space, not a traditional retailer, but an innovative aggregator using AI to standardize product data across multiple retailers. To talk about Furniture.com’s approach to agentic AI and more, I’m joined by Dan Russotto, General Manager at Furniture.com. About Dan Russotto Over 30 years of extensive startup and Fortune 1000 experience related to running tech companies throughout the entire lifecycle. Focused on completing high quality projects, products, and business objectives. Detailed understanding of the Furniture, Real Estate, Hospitality, Software, High Tech, Consumer Business, eCommerce, and Telecommunications industries.He is currently the General Manager for Furniture.com, a privately backed business that’s using AI, data and technology to evolve the way furniture shoppers discover new brands and products. Prior to Furniture.com, Dan was the VP Product for Apartments.com and the Homes.com (CoStar brands), aggregator marketplaces in the real estate industry. Before CoStar, Dan spent several years across multiple tech startups. Dan Russotto on LinkedIn: https://www.linkedin.com/in/danrussotto/ Resources Furniture.com: https://www.furniture.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

Click on a timestamp to play from that location

0:00.0	If you love podcasts, and obviously you do, you need to check out Castro.
0:04.6	It's a podcast player designed for people who subscribe to a lot of shows, but don't have time to listen to everything.
0:10.4	Castro helps you cut through the noise, manage your shows, and simply enjoy listening.
0:15.0	It's the podcast player built for podcast enthusiasts.
0:17.7	So download Castro and start listening today.
0:25.0	That's Castro, C-A-S-T-R-O. Enjoy listening.
0:27.6	The Agile Brand.
0:39.7	Welcome to Season 7 of the Agile Brand, where we discuss the trends and topics marketing leaders need to know. Stay curious, stay agile, and join the top enterprise brands and
0:44.9	Martec platforms as we explore marketing technology, AI, e-commerce, and whatever's next for the
0:51.0	Omnichannel customer experience. Together we'll discover what it takes to create an Agile brand, built for today and tomorrow,
0:57.7	and built for customers, employees, and continued business growth.
1:02.3	I'm your host, Greg Kilstrom, advising Fortune 1000 brands on Martec, AI, and marketing operations.
1:08.4	The Agile Brand podcast is brought to you by Tech Systems,
1:11.9	an industry leader in full-stack technology services,
1:14.9	talent services, and real-world application.
1:17.7	For more information, go to teK systems.com.
1:21.3	To make sure you always get the latest episodes,
1:23.7	please hit subscribe on the app you listen to podcasts on,
1:26.5	and leave us a rating so others can find us as well.
1:29.3	And now on to the show.
1:30.3	Building on the talk of AI in these recent years, Agentic AI is an exciting area for retailers.
1:39.3	It's certainly something that's coming up a lot in conversations.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Agile Brand, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Agile Brand and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.