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The Clark Howard Podcast

7.24.19 T-Mobile merger details; Don't trust anonymous surveys; When should you call customer service?

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.65.2K Ratings

🗓️ 24 July 2019

⏱️ 35 minutes

🧾️ Download transcript

Summary

The T-Mobile merger is likely to be approved very soon. And it's not all that bad as it turns out; Don't take "anonymous" surveys that your work sends you. You aren't really anonymous; Clark tells you when to call customer service to avoid waiting forever for help. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0

It's my pleasure to welcome you to the Clark Howard Show where it's all about your empowerment

0:10.7

with knowledge so you can save more and spend less and don't let anyone ever rip you off.

0:18.2

Clark.com is our main website, ClarkDeals.com, is where you go to save money each and every day.

0:26.4

Coming up in today's Clark Rage, you're told you fill out this survey and it's anonymous.

0:32.5

No one will know it's you.

0:35.1

Wait till you hear what I got to tell you in today's Clark Rage's moment.

0:40.4

And coming up yet later, you got a problem with the company.

0:44.3

You need to call customer no service.

0:47.0

I got new information for you about when is the best time to call customer no service

0:53.1

that you're not going to be on hold listening to bad music forever.

0:57.5

I want to talk right now about something that I first talked about.

1:03.6

Gosh, was that spring of last year?

1:07.3

It's been a long time.

1:10.4

It was when T-Mobile said they wanted to buy Sprint and it's been sitting there month after

1:17.1

month after month now over a year and it's never gotten to be a real deal because there's

1:25.4

a lot of concern about us going from four cell phone providers in the United States to

1:30.9

three.

1:32.4

And the Justice Department signaled a while back that they would not approve us going

1:37.9

from four to three, which I think is great because in every other country where cell phone

1:44.8

providers have gone from four to three, it's led to much, much, much, much higher prices

1:51.0

for cell phone service.

1:53.2

So the fourth player really matters, which is interesting because there's an old rule

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