688: The Power of Leadership Through Hospitality, with Will Guidara
Coaching for Leaders
Dave Stachowiak
4.8 • 1.6K Ratings
🗓️ 8 July 2024
⏱️ 38 minutes
🧾️ Download transcript
Summary
Will Guidara: Unreasonable Hospitality
Will Guidara is the former co-owner of Eleven Madison Park, which under his leadership received four stars from the New York Times, three Michelin stars, and in 2017 was named #1 on the list of the World’s 50 Best Restaurants. He has co-authored four cookbooks, was named one of Crain’s New York Business’s 40 Under 40, and is the recipient of WSJ Magazine’s Innovator Award. He is the author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect*.
We expect hospitality from a restaurant or hotel, but we often miss opportunities for this mindset at work. In this conversation, Will and I discuss effective leadership as an act of hospitality, not only for the organization and team — but for the leader themselves.
Key Points
- Service is black and white. Hospitality is color.
- Hospitality elevates service not only for the person receiving it, but for the person delivering it.
- Hospitality is a dialogue, not a monologue. With employees, this means giving feedback continuously.
- When offering criticism, make a charitable assumption. The message is still the message, but the context matters.
- Giving attention to your top performers does a lot to invest others in their work.
- Make it cool to care.
Resources Mentioned
- Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect* by Will Guidara
Interview Notes
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Related Episodes
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- Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
- The Mindset to Help Your Organization Grow, with Tiffani Bova (episode 633)
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Transcript
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| 0:00.0 | We expect hospitality from a restaurant or hotel, but we often miss opportunities for this mindset in how we lead. |
| 0:09.0 | In this episode, leadership as an act of hospitality, not only for the organization and team, but for the leader themselves. |
| 0:18.0 | This is coaching for leaders, episode 688. |
| 0:22.0 | Produced by Innovate Learning, Maximizing Human Potential. |
| 0:27.0 | Greetings to you from Orange County, California. This is coaching for leaders and I'm your host Dave Stahoviac. Leaders aren't born. They're made. |
| 0:41.0 | And this weekly show helps you discover leadership wisdom through insightful conversations. |
| 0:47.0 | One of the ways to think about leadership is through the lens of hospitality. |
| 0:52.0 | I hadn't thought much about that until I read the book of this |
| 0:55.9 | week's guest. An invitation for us to think about how do we bring hospitality |
| 1:01.3 | into our work as leaders, not only for others, but also for ourselves. |
| 1:07.4 | I'm so pleased to welcome Will Gadera to the show. |
| 1:10.0 | He is the former co-owner of 11 Madison Park, |
| 1:13.2 | which under his leadership received four stars |
| 1:15.7 | from the New York Times, three Michelin stars, |
| 1:18.1 | and in 2017 was named number one on the list |
| 1:21.6 | of the world's 50 Best Restaurants. |
| 1:24.0 | He has co-authored four cookbooks, was named one of Crane's New York businesses 40 under 40, |
| 1:30.0 | and is the recipient of the Wall Street Journal's Magazine's Innovator Award. |
| 1:34.4 | He is the author of Unreasonable Hospitality, |
| 1:38.0 | the remarkable power of giving people more than they expect. |
| 1:41.7 | Will, what a pleasure to meet you. |
| 1:43.2 | Similarly, I'm so excited to be here with you and I've been looking forward to this |
... |
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