670 - When Health Care Providers Don't Listen to Their Patients
Public Health On Call
The Johns Hopkins Bloomberg School of Public Health
4.6 • 644 Ratings
🗓️ 4 October 2023
⏱️ 13 minutes
🧾️ Download transcript
Summary
When patients don't feel heard by their doctors, there's an erosion of trust that can lead to serious health consequences—even if clinicians have their patients' best interests in mind. Dr. Mary Catherine Beach, who studies patient-provider communications, talks with Stephanie Desmon about what can happen when patients don't feel heard, interventions to teach providers better listening skills, and how bias comes into play.
Transcript
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| 0:00.0 | Welcome to Public Health On Call, a podcast from the Johns Hopkins Bloomberg School of Public Health, |
| 0:05.9 | where we bring evidence, experience, and perspective to make sense of today's leading health challenges. |
| 0:16.3 | If you have questions or ideas for us, please send an email to public health question at jhhhu.edu. |
| 0:23.8 | That's public health question at jhhu.edu for future podcast episodes. |
| 0:32.3 | This is Lindsay Smith Rogers. |
| 0:34.4 | What should patients do if their health care providers aren't listening to their |
| 0:38.1 | concerns? Today, Stephanie Desmond talks with Dr. Mary Catherine Beach about why the relationship |
| 0:43.9 | between health care providers and patients is so crucial. They discuss options patients have if |
| 0:49.9 | their questions aren't being answered and how physicians can learn to ask better questions themselves. |
| 0:55.7 | Let's listen. |
| 0:57.4 | Mary Catherine Beach, thanks so much for joining me. |
| 1:00.4 | Oh, thanks for having me. |
| 1:02.0 | Today, I want to talk about what to do when health care providers don't listen to the patients. |
| 1:07.6 | And I know in public health, that can be an issue. And I'm curious if you could |
| 1:12.8 | paint the landscape for us. I think that's challenging. I think as a patient, what you're |
| 1:19.1 | looking for is your doctor to, like, show you that they have heard what you said, that they |
| 1:25.0 | understand it. That might mean you're looking at them while |
| 1:27.8 | you're talking and hopefully the physician is looking back at you or nodding or making eye |
| 1:33.1 | contact or like reflecting back that they heard what you said or paraphrasing you, asking you |
| 1:38.2 | questions that are relevant to what you had just said as opposed to changing the topic. |
| 1:43.0 | So that's one type of listening. Are they actually |
| 1:45.9 | taking in what you say? And if you feel like they're not taking in what you say, I think you have |
... |
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