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The Art of Manliness

#648: Lessons in Building Rapport from Experts in Terrorist Interrogation

The Art of Manliness

The Art of Manliness

Philosophy, Society & Culture, Education

4.714.8K Ratings

🗓️ 30 September 2020

⏱️ 58 minutes

🧾️ Download transcript

Summary

What do you imagine when you imagine a terrorist being interrogated by an intelligence officer? The former getting roughed up? The latter yelling, banging his fists on the table, and demanding that the detainee talk?

My guests today argue that using force in this way to get what you want isn't effective when you're dealing with a terrorist, or, for that matter, a teenager. Their names are Laurence and Emily Alison, and they're a married pair of forensic psychologists, as well as the authors of Rapport: The Four Ways to Read People. We begin our conversation with how through their extensive experience in training police, military, and security agencies like the FBI and CIA on how to conduct interrogations of criminals and terrorists, the Alisons discovered that literal and metaphorical browbeating was ineffective in inducing communication and cooperation, and that methods which built rapport were much more successful. We then discuss why building rapport in order to handle conflict, avoid arguments, and create connections is important not only in interrogation rooms but at work and at home. From there we dive into the four elements that make up this model of interpersonal communication, the last of which we demonstrate with some role play. We end our conversation with the idea of the "animal wheel," in which different personality styles are represented by a mouse, lion, T-Rex, and monkey, and the importance of understanding your own interpersonal style and that of the person you're engaging with, so you can predict how they'll react, and adapt accordingly.

Get the show notes at aom.is/rapport.

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Transcript

Click on a timestamp to play from that location

0:00.0

What do you imagine when you imagine a terrorist being interrogated by an intelligence officer?

0:15.1

The former getting roughed up, the latter yelling, banging his fist on the table and demanding

0:19.2

that the detainee talk, and my guests they argue that using force in this way to get what

0:23.0

you want, isn't effective when you're dealing with a terrorist or for that matter a teenager.

0:27.2

Their names are Lawrence and Emily Allison and they're married pair of forensic psychologists

0:31.0

as well as the authors of rapport and four ways to read people.

0:34.0

We begin our conversation with how through their extensive experience in training police,

0:37.3

military and security agencies like FBI and CIA, on how to conduct interrogations of criminals

0:42.0

and terrorists, the Allison discovered that literal and metaphorical brow beating was

0:45.8

ineffective in inducing communication and cooperation and that methods which build rapport

0:50.5

were much more successful.

0:52.2

We then discuss why building rapport in order to handle conflict, avoid arguments and create

0:55.6

connections is important not only interrogation rooms but at work and at home.

0:59.4

From there we dive into the four elements that make up this model of interpersonal communication,

1:03.2

the last of which we demonstrate with some roleplay.

1:05.3

We in our conversation with the idea of the animal wheel, which different personality

1:08.6

styles are represented by a mouse, lion, t-rex and monkey, and the importance of understanding

1:12.7

your own interpersonal style and that of the person you're engaging with so you can predict

1:16.4

how they'll react and adapt accordingly.

1:18.7

After the show is over, check out our show notes at aam.is slash rapport.

1:26.0

All right.

1:31.6

Lawrence Allison, Emily Allison, welcome to the show.

...

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