63. Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.6 • 4.4K Ratings

🗓️ 28 July 2020

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. And in doing so, she learned a secret to scale: Solve your customers’ urgent needs now ... while looking ahead to their future wishlists. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (MyImprov driving school).

Read a transcript of this interview at: https://mastersofscale.com/clara-shih/

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Transcript

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0:00.0	Hey listeners, it's Bob as any entrepreneur knows building a business from scratch is
0:06.4	no easy task and it's even harder in times of economic uncertainty.
0:11.4	So what do you do?
0:13.4	How do you find ways to grow your business or even just keep it afloat when financial
0:17.4	conditions are flailing?
0:19.6	Such an important question and that's why Reid Hoffman and I wanted to host a Master's
0:24.3	of Scale strategy session about this very topic.
0:27.8	And we've invited our friend Sally Krochek to join us and share her perspective too.
0:32.6	Sally is the CEO and co-founder of LVEST and one of the brightest minds in business with
0:38.6	some serious experience leading teams through economic turbulence.
0:43.2	On Monday, May 8th, Sally Reid and I will be tackling some of your toughest questions
0:49.2	and sharing our best advice on how to rebound when the economy is down.
0:53.9	So take a moment right now, go to master's of scale dot com slash strategy session to register.
1:01.2	This virtual live event is completely free and you won't want to miss it.
1:05.5	Again, that's master's of scale dot com slash strategy session.
1:10.2	Thanks.
1:11.2	Hope to see you there on May 8th.
1:13.6	Welcome to our mid-summer episode of Master's of Scale.
1:17.5	This episode will be joining Claire Ascii CEO of hearsay.
1:21.4	And first, we'll celebrate this mid-summer moment with our annual episode of Master's
1:25.9	of Scale theatre.
1:28.5	This one is titled the Time Traveling Mailbox.
	...

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