This is Cruise Radio.

Broadcasting from the Tripinsurance.com studios for one last time in 2020.

This is Cruise Radio.

Welcome to the very last episode of 2020.

My name is Doug Parker.

Thank you so much for making us a part of your day.

We're going to do things a little bit different this week.

So I invited some listeners and some industry folks on to talk about the past 12 months,

more specifically, more like the past March through where we are today. 2020 has definitely been a challenging year, both personally and professionally. So I thought it would be good to talk through it with them and see how they coped with a year like no other. Over the span of today's show, we'll get some thoughts from Carnival's brand ambassador John healedald, Sherry Griffiths, from Cruces, TV, Matt Hotschberg from Royal Caribbean blog, Nancy

Shredder from the Family Travel Network, and others. I want to start, though, by saying thank you,

to you, the listener. Coming from someone who started this in 2009 and took a leap and went full time in 2014,

I'm going to be honest with you, I was scared to death when March, April, and May rolled around.

Like, I was dipping into my savings to keep the lights on, if you will, around the ranch here.

So by the summertime, things started leveling out. New opportunities came my way.

But it was definitely oblique three months before things started reversing and I guess ving,

if you will. Which leads me to my first question. In every negative, there's a positive,

whether it be a life lesson, an unanswered prayer, or some watershed event.

So we'll start first with Carnival Cruise Lines brand ambassador John Heald because he's over in the UK,

and he's quite a few hours ahead of us.

So, John, what was a negative that turned positive for you in 2020?

I think that's a pretty easy question to answer. The negative was telling everybody multiple times that

their cruise was cancelled and all the sadness and disappointment and a dollar of frustration

...