607: Boundaries with Clients
The BizChix Podcast: Female Entrepreneurs | Women Small Business | Biz Chix
Natalie Eckdahl
4.8 • 630 Ratings
🗓️ 21 December 2023
⏱️ 28 minutes
🧾️ Download transcript
Summary
Holding boundaries with clients is tricky, especially if you already struggle with boundaries in your personal life.
Setting boundaries early on with clients sets a clear expectation and prevents you from feeling resentment or disliking your business.
And even if you have never set boundaries, or let a few slide, it is NEVER too late to renegotiate your client relationships.
Join Elizabeth Cook and me as we discuss how boundaries can help protect and preserve your client relationships.
What I love about this inner work, is that when you improve how you handle boundaries in your business relationships, you get confidence to do the same in your personal relationships and vice versa!
This is one area I especially love to coach clients through. Having a mentor that encourages you to hold boundaries with your clients, team and others can give you the confidence you need to move through uncomfortable situations.
There are now 3 ways we can work together:
1:1 Coaching (🌟new) - open to any level and type of business
Six Figures Lab Group Coaching - open to consultants, marketers and financial professionals averaging $3K to $10K/month
CEOCHIX Mastermind Program - open to consultants, marketers and financial professionals averaging $10K to $70K/month
Transcript
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| 0:00.0 | Do your clients make requests outside of your original agreement? |
| 0:06.9 | Are they calling or texting or messaging you outside of normal business hours and even on the weekends? |
| 0:16.2 | Maybe you're starting to resent certain clients and possibly starting to hate your business, guess what? |
| 0:24.9 | There is a way out of feeling like this. Boundaries with clients. Are you ready to discuss this |
| 0:31.8 | today, Elizabeth? I'm ready, Natalie. This is something that's been coming of actually a lot recently |
| 0:36.7 | in our Six Figures Lab group coaching program. |
| 0:40.8 | And it's honestly something that I have helped clients with since I started coaching. |
| 0:47.3 | And I thought I would be really interesting to explore having boundaries in business and having boundaries with clients. |
| 0:54.0 | Would you start us off by |
| 0:55.2 | giving us a definition of what a boundary is? Yes. So the standard definition is a line where one |
| 1:02.6 | thing ends and another thing begins. I like that. How would you translate that into our work? |
| 1:11.1 | So where it shows up the most is having really clear expectations with your clients on what you're responsible for and your working arrangements. |
| 1:23.5 | When you're going to do the work, how you're going to do the work, the scope of the work, and where that begins and where that ends. Yes. It reminds me when we're teaching about |
| 1:33.6 | creating a retainer and what that retainer offer includes. Having a great contract is a huge part |
| 1:42.0 | of a tool that can help you with your boundaries. |
| 1:44.7 | And let me just share a few things when we're teaching about how to create a retainer |
| 1:48.9 | that we want the offer to include, |
| 1:52.4 | you want to share what services are included. |
| 1:55.0 | And you may even need to say what is not included, |
| 1:57.3 | the scope of work, |
| 1:59.4 | the compensation, |
| 2:04.0 | payment options, duration of the contract, |
... |
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