4.8 • 1.2K Ratings
🗓️ 12 August 2024
⏱️ 19 minutes
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0:00.0 | After Lisa Blunt met her husband Rick, she started working at his family's restaurant. |
0:08.4 | And it wasn't just any restaurant. |
0:11.4 | Antoine's is the oldest family-run restaurant in America, |
0:15.0 | where also the oldest restaurant in New Orleans. |
0:18.0 | Blunt is now the director of marketing and PR |
0:22.0 | at Antoine's restaurant and her husband is CEO. |
0:26.1 | Antoine's has been serving food for more than 180 years. |
0:30.5 | When Blunt joined a team in 2013, she found that some aspects of the business were a little behind the times, like the reservation system. |
0:40.0 | Right after I had met my husband, we were on a trip in Florida and he said, |
0:44.1 | hey, where are we going to go to dinner? |
0:45.7 | And I said, oh, I made reservations at this restaurant. |
0:47.6 | And he goes, well, when did you do that? |
0:49.2 | I go, open table. |
0:50.9 | You know, don't you know about open table? |
0:52.2 | And he's like, oh, they always talked to us but it just |
0:54.1 | doesn't work for us and I'm like well you better figure that out because we |
0:58.2 | need to do that. |
1:00.9 | They did figure it out and pretty soon they saw results. |
1:06.0 | Within six months we had 25% more reservations and that was what we call butts and seats. |
1:15.0 | More butts and seats is the goal for every restaurant. |
1:19.0 | It's an industry where 80% of businesses fail within five years of opening. |
1:24.4 | So attracting more customers can mean the difference between staying operational and closing |
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