583: How to Give Feedback, with Russ Laraway

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.8 • 1.6K Ratings

🗓️ 6 June 2022

⏱️ 38 minutes

🔗️ Recording | iTunes | RSS

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Summary

Russ Laraway: When They Win, You Win Russ has had a diverse 28 year operational management career. He was a Company Commander in the Marine Corps before starting his first company, Pathfinders. From there, Russ went to the Wharton School, and then onto management roles at Google and Twitter. He then co-founded Candor, Inc., along with best selling author and past guest Kim Scott. Over the last several years, Russ served as the Chief People Officer at Qualtrics, and is now the Chief People Officer for the fast-growing venture capital firm, Goodwater Capital, where he is helping Goodwater and its portfolio companies to empower their people to do great work and be totally psyched while doing it. He's the author of the book When They Win, You Win: Being a Great Manager Is Simpler Than You Think*. It’s the job of every leader to give feedback. In this episode, Russ and I discuss what to say and what to avoid when giving feedback. Plus, we explore how to think about truth and the most effective ways to start and close feedback conversations in order to help everybody move forward. Key Points Avoid spending too much time talking about the impending conversation and just have the conversation. Use language like this: “I think I’m seeing some behavior that I believe is getting in your way. Are you in a spot where you can hear that right now?” Use the framework of situation, behavior/work, and impact in order to organize your feedback. Invite dialogue by asking: “What are your thoughts about that?” Avoid framing feedback discussions around “the truth” — there are always multiple truths in every discussion like this. You are offering them what you see. Resources Mentioned When They Win, You Win: Being a Great Manager Is Simpler Than You Think* by Russ Laraway When They Win, You Win website Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Three Steps to Soliciting Feedback, with Tom Henschel (episode 107) Three Steps to Great Career Conversations, with Russ Laraway (episode 370) How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond (episode 464) How to Reduce Bias in Feedback, with Therese Huston (episode 510) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0	It's the job of every leader to give feedback in this episode, what to say, what to avoid,
0:07.1	and the framework to follow to help everybody move forward.
0:11.2	This is Coaching for Leaders, Episode 583.
0:15.7	Produced by Innovate Learning, Maximizing Human Potential.
0:24.6	Greetings to you from Orange County, California.
0:27.4	This is Coaching for Leaders, and I'm your host, Dave Stahofiak.
0:32.1	Leaders aren't born, they're made, and this weekly show helps you discover leadership
0:36.6	wisdom through insightful conversations.
0:40.1	One conversation that leaders and managers need to have regularly is the conversation
0:45.3	where you give feedback.
0:47.3	It's something that most of us know is an important part of our roles, and yet feedback
0:52.2	conversations are often one of the conversations we find most difficult, we struggle with,
0:57.2	we want to honor the other person, and to be concise, and give good, effective feedback,
1:02.1	and yet often we don't know where to start.
1:04.4	Today, I'm so glad to welcome back to the show, a successful manager and executive who's
1:09.1	going to help us to really look at some good practices for giving feedback well, and
1:13.6	doing it in a way that really honors the other person as a human being too.
1:17.6	I'm glad to welcome back to the show, Russ Lairway.
1:20.2	He has had a diverse 28-year operational management career.
1:24.4	He was a company commander in the Marine Corps before starting his first company, Pathfinders.
1:29.4	From there, Russ went on to the Wharton School and then management roles at Google and Twitter,
1:34.0	and he co-founded Candor Inc, along with bestselling author and past guest, Kim Scott.
	...

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