4.8 • 6.1K Ratings
🗓️ 16 May 2014
⏱️ 89 minutes
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0:00.0 | I think I talked about Squarespace and how I was done and left and then came back and |
0:12.4 | then left again. |
0:13.4 | Yeah. |
0:14.4 | I'm basically waiting for you to tell me you've gone back to them. |
0:16.9 | No, no, no. |
0:17.9 | This was an interesting thing that happened to me last week. |
0:20.0 | I got an exit interview from them in the emails as it were. |
0:25.0 | I'm thinking, okay, they're like, it's a one question exit interview. |
0:28.6 | What could we do better or what did we do wrong? |
0:31.0 | So I filled it out. |
0:33.4 | That was a mistake. |
0:35.4 | It always is because apparently by telling them that I no longer wanted to be their customer, |
0:40.2 | they thought they thought it was okay to then put me into their support system, open |
0:44.0 | up a support ticket and then put me in front of one of their retention experts who then |
0:50.8 | sends me emails saying, here, check out these videos because apparently we're not doing |
0:54.8 | anything wrong. |
0:55.9 | You are. |
0:58.4 | So that's wrong on like every count known to man. |
1:01.2 | So that's that's no different. |
1:03.2 | I mean, at least you actually did something that made them want to get back in touch with |
1:07.8 | you. |
1:08.8 | Like I've just any time I do a service call with anyone, say a cable company or an internet |
... |
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