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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9113 Ratings

🗓️ 19 July 2024

⏱️ 25 minutes

🧾️ Download transcript

Summary

The holiday shopping season might seem like it’s months away, but if you listen to consumers, it’s closer than you think. Today we’re going to talk about consumer shopping behavior with some recent research done by Bazaarvoice, and dive into what brands need to know to stay relevant and maximize sales this holiday season. To help me discuss this topic, I’d like to welcome Zarina Stanford, CMO at Bazaarvoice. ABOUT ZARINA STANFORD As CMO of Bazaarvoice, Zarina Lam Stanford leads with a customer-centric, insights-driven, and outcome-based approach to all aspects she touches - from research, brand, communications, product marketing, to sales, demand generation, partner/alliance and field marketing. A recognized growth catalyst, Zarina is passionate about design thinking, the art and science of being relevant, agile leadership, inclusion, and having fun.    Before joining Bazaarvoice, Zarina was CMO at tech giants including IBM, SAP, and Rackspace Technology as well as PE portfolio firm Syniti where she led a total brand transformation. A champion for diversity and inclusion and a global citizen, Zarina has in-depth hands-on experience in Global, North America, Latin America, Europe, Asia Pacific & Japan, and emerging markets. Zarina also serves on the Board of Fortytwo.vc, a global, cross-border fund focused VC firm, and BeyonDiversity Foundation, a non-profit on women empowerment. Recognized for her visionary strategies and transformative contributions shaping the future of marketing in the technology sector, Zarina was recently named among HotTopics’ Top 100 Global B2B CMOs. Other industry recognitions for Zarina include Diversity Journal’s Woman Worth Watching in STEM, Outstanding 50 Asian Americans in Business by the Asian American Business Development Center (AABDC) and Corporate Achiever Award by the Organization of Chinese Americans (OCA).  Zarina is a Marketing Academy CMO Fellow, a Southern Methodist University MBA, and a graduate of the Asian Advanced Leadership Program at Stanford University’s Graduate School of Business. She also holds a BA in Journalism from the University of North Texas. She is currently authoring a self-leadership book, #DareToGrow. Born and raised in Hong Kong, the Austin-based Zarina is a nature lover, an ikebana apprentice, a published writer, an aspiring sailor, and a Mini Cooper and a Tesla fan. She describes herself as a proud daughter, sister, a mom, and a remodeling fanatic. RESOURCES Bazaarvoice website: https://www.bazaarvoice.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

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0:00.0

The Agile Brand.

0:02.0

Welcome to season 6 of the Agile Brand, where we discuss marketing technology and customer experience trends, insights, and ideas with enterprise and technology platform leaders.

0:18.0

We focus on the people, processes, data, and platforms that make brands successful, scalable, customer-focused and

0:25.0

sustainable. This is what makes an agile brand. I'm your host, Greg Kielstrom,

0:29.5

advising Fortune 1000 brands on Martek, marketing operations, and CX, best-selling author and speaker.

0:36.2

The Agile Brand Podcast is brought to you by Tech Systems, an industry leader in full-stack

0:40.8

technology services, talent services, and real world application.

0:45.0

For more information go to teek systems.com.

0:49.0

Before we get started, I wanted to let you know that my latest book,

0:52.8

Priority is Action, Seven Principles for Better Strategies, Decisions,

0:56.4

and Outcomes is now available.

0:58.4

In it, I give ideas and insights for leaders and teams that need to make meaningful

1:02.1

progress on their priorities.

1:04.0

After all, our priorities are what we do, not what we say we'd like to do.

1:08.0

You can find priorities action on Amazon or learn more on my website, Greg Kilstrom.com. Now let's get on to the show.

1:17.4

The holiday shopping season might seem like it's months away but if you listen to

1:20.8

consumers it's closer than you think.

1:23.0

Today we're going to talk about consumer shopping behavior

1:25.3

with some recent research done by Bazaar Voice

1:28.2

and dive into what brands need to know to stay relevant

1:31.3

and maximize sales this holiday season.

1:33.2

Tell me discuss this topic, I'd like to welcome

...

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