55. Ideas & Empathy: How to Design and Communicate with Others in Mind

Think Fast Talk Smart: Communication Techniques

Think Fast Talk Smart

Communicating, Influence, Career Skills, Career, Business, Education, Leadership, Careers, Communication, Career Growth, Public Speaking, Language Learning, Improv

4.7 • 711 Ratings

🗓️ 29 March 2022

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

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Summary

How design and communication both start with the same ingredient: empathy.

Transcript

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0:00.0	We know from research that success isn't just about effort. It's about strategy, accountability, and of course, communication. And yet, when it comes to job transitions, promotions and salary negotiations, most people go it alone. That's where today's sponsor, Strawberry.combeer career coaching, comes in. Kylie, on the Think Fast Talk Smart team met with a strawberry.
0:21.0	dot me coach and found it really helpful. Kylie, how is your coach helping you in terms of
0:26.1	your career growth and personal development? From the very beginning, the whole process has helped
0:30.7	me to really reflect on how I want to move forward and define my goals. And then my coach Rashmi
0:35.8	took my ideas, helped make them tangible,
0:38.8	and suddenly I'm moving forward with actionable steps that I can manage in my life.
0:43.7	Wow. Sounds like your coach was super helpful. Absolutely.
0:47.4	Everyone can take advantage of a career coach. I certainly have throughout my life.
0:51.9	Coaching has been really helpful. Go to strawberry.m.e slash
0:56.0	smart and claim your $50 credit. That's strawberry.m.m. slash smart.
1:04.0	Way back in graduate school, I had an amazing internship at George Lucas's Lucasfilm.
1:10.7	The CEO at the time once talked to us about
1:13.3	how hard it was to reliably and predictably be creative. These concepts are often antithetical
1:21.0	to each other, and they apply across different industries. Today we will explore how design
1:27.3	thinking can help with this challenge.
1:30.2	I'm Matt Abrahams and I teach strategic communication at Stanford Graduate School of Business.
1:35.9	Welcome to Think Fast, Talk Smart, the podcast.
1:40.2	I am super excited today to speak with Sarah Stein Greenberg, who is the executive director of the
1:46.2	Hasso Platner Institute of Design at Stanford University, known more simply as the D-School.
1:53.2	While leading this incredibly talented and creative organization, Sarah found time to author an
1:59.3	awesome book called Creative Acts for Curious People, How to Think, Create, and Lead in Unconventional
2:06.6	Ways. Welcome, Sarah. Thanks for joining me. I am so excited for our conversation today. Matt, thank you so
	...

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