4.6 • 88.8K Ratings
🗓️ 5 February 2023
⏱️ 60 minutes
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0:00.0 | A quick warning, there are curse words that are unbeaped in today's episode of the show. |
0:05.4 | If you prefer a beeped version, you can find that at our website, thisamericanlife.org. |
0:11.8 | In New York, like in lots of cities, you can call 3-1-1 for help with city services, |
0:16.6 | but also for all kinds of other stuff. |
0:18.6 | The most common cause they get are about landlords not heating apartments properly, but they'll |
0:22.2 | also help you get hold of a W2 form you need from 2009, tell you what streets will be |
0:27.7 | blocked off for a presidential visit, connect you with the gas company, and a stunning array |
0:32.0 | of other things. |
0:33.0 | 55,000 calls a day. |
0:35.0 | Actually, I had a call today. |
0:36.7 | This is 3-1-1 operator, Victoria Ducini. |
0:39.3 | The woman said that her fiance died in their bed and that she was pregnant. |
0:46.5 | And she wanted to identify his DNA in order to get social security benefits, so she wanted |
0:52.5 | to know who to contact. |
0:54.5 | She got to refer her old family court, which can establish paternity, to the Social Security |
0:58.5 | Office to find out how to get the benefits, and a legal referral to the New York City |
1:01.8 | Bar Association. |
1:02.8 | Here's 3-1-1 operator, Angelique Pantoha. |
1:05.8 | Well, a woman was cleaning her garage and she moved a box and there was a crocodile. |
1:13.2 | So I had to ask her like a crocodile from like big with the, she's like, it's going |
1:17.2 | step-step at me. |
1:19.2 | She says that was an easy one, of course, called animal care and control. |
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