Welcome to the How of Business with your host, Henry Lopez, the podcast that helps you start,

run, and grow your small business. And now, here is your host. Welcome to this episode of the How

of Business. This is Henry Lopez. And my guest today is Samantha. Welcome to the show.

Thank you for having me. I'm very excited to be here and I'll be talking to you.

I'm excited about it as well because this is one of my favorite topics in business, customer service.

It's particularly important to me. It's what I've aspired to deliver into businesses that I've built

and what I look for as a consumer, as a customer. So this episode is all about creating consistently

exceptional experiences for our customers, our clients, our patients, whatever the case might be,

our guests. And Samantha is with me today to provide insights and tips on how to develop your staff

who are well equipped or so they can be well equipped to create consistently exceptional

customer experiences.

To get more information about the Howa Business, including the show notes page with this episode,

and to learn more about my

coaching programs, please visit thehowab business.com. I also invite you to please consider

supporting this podcast by joining my group coaching program on Patreon. And please subscribe.

Wherever you're listening to this show, subscribe so you don't miss any future episodes.

Let me tell you a little bit about Samantha, a is an entrepreneur, a speaker, and the founder of Kzen, small business

solutions. Kzen is in the Japanese word for, or the Japanese word for continuous improvement.

And so she is inspiring and educating teams to create exceptional customer experiences that

foster loyalty and advocacy.

Of course, at the end of the day, driving both financial success and heartfelt service

for brick and mortar businesses.

...