522. Hosting Hotline: Should You Really Provide Shampoo in Every Bathroom?
Thanks For Visiting
Airbnb Superhosts Annette Grant & Sarah Karakaian
4.9 • 589 Ratings
🗓️ 9 December 2025
⏱️ 19 minutes
🧾️ Download transcript
Summary
In this Hosting Hotline episode, Sarah and Annette answer a question from Susie, a host who’s leveling up her short-term rental and wants to know: should you provide shampoo, conditioner, and body wash in every bathroom?
It seems simple, but this small decision says a lot about your professionalism, your brand standards, and the overall guest experience. The answer is yes—and Sarah and Annette dive into why this baseline amenity matters more than hosts often realize.
Inside the episode, they cover:
• The Nashville stay that proved why missing basics can sink an otherwise great property
• How guest expectations have drastically evolved going into 2025 and beyond
• Why amenities are less about luxury and more about clarity, consistency, and professionalism
• How missing basics show up in reviews (and how providing them quietly prevents friction)
• Why standardized bathroom setups reduce mental load and improve operations
• The role of comp-set research when choosing what to provide
• How to anticipate guest needs using hotel-level hospitality thinking
• An inside perspective from Taylor at Minoan on why amenities directly impact five-star reviews
Whether you’re a new host or scaling a professional operation, this episode is a reminder that thoughtful basics are never optional. They are the foundation of a frictionless stay.
Resources Mentioned:
Minoan: Professional-grade supplies and better-than-trade pricing for hosts
Thanks for Visiting Bootcamp: Join the waitlist
Mentioned in this episode:
Transcript
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| 0:00.0 | You're listening to the Thanks for Visiting Podcast. |
| 0:07.8 | We believe hosting with Heart is at the core of every short-term rental. |
| 0:12.8 | With Annette's background in business operation. |
| 0:15.1 | And Sarah's extensive hospitality management and interior design experience, we have welcomed |
| 0:20.3 | thousands of guests from over 30 |
| 0:22.3 | countries earning us over a million dollars and garnering us thousands of five-star reviews. |
| 0:27.9 | We love sharing creative ways for your listing to stand out, serve your guests, and be profitable. |
| 0:34.9 | Each episode, we will have knowledgeable guests who bring value to the short-term rental industry. |
| 0:39.4 | Or we will share our stories of our own experiences so you can implement actual improvements to your rentals. |
| 0:46.4 | Whether you're experienced, new, or nervous to start your own short-term rental, |
| 0:51.2 | we promise you'll feel right at home. |
| 0:58.0 | Thank you. your own short-term rental, we promise you'll feel right at home. Running a short-term rental business means wearing a lot of hats. And for many of you |
| 1:01.9 | listening, you're a team of one. Guest communication, marketing, cleaning coordination, |
| 1:06.8 | finances, it all falls on your shoulders. And when you're bouncing between Airbnb, |
| 1:11.6 | verbos, spreadsheets, and a dozen apps, things slip. You miss messages. You spend hours updating |
| 1:17.3 | calendars and you're left working in your business instead of on it. That's why we're excited |
| 1:22.0 | about Logify. It's built for hosts like you, solo operators and growing teams who want to |
| 1:27.1 | simplify and professionalize |
| 1:28.7 | their business. With Logify, you can build a direct booking website you actually own. |
| 1:33.9 | Sync all of your calendars in one place and automate guest communication and payments so |
| 1:39.1 | nothing falls through the cracks. And here's the bigger picture. In today's market, |
| 1:43.0 | trust is everything. Guests want to know |
... |
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