505: “The Bear” Inspired Restaurant Owner on Anger as Fuel | Will Guidara

The Foundr Podcast with Nathan Chan

Nathan Chan

Marketing, Business, Entrepreneurship

4.8 • 662 Ratings

🗓️ 29 March 2024

⏱️ 45 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

How do you go from dead last to the No. 1 restaurant in the world? By channeling your anger. Listen to Nathan Chan and restaurateur-founder Will Guidara discuss the strategy behind making Eleven Madison Park into an icon and the stories that inspired the hit television show The Bear. In this episode, you’ll learn: How Guidara went from restaurateur to consultant founder Why he gamified everything for his team About the fueling power of anger Why coming in last changed everything for Guidara To invest in unscalable things The story that inspired an iconic TV scene Off-brand ideas will bring your customers joy Why hospitality is competition-proof About an online business with impeccable hospitality The value of spending time with your customers About the “one push-up” mentality And much more customer service advice… Click here to start your business for $1. You’ll get all-access foundr+, where you’ll find more in-depth, proven strategies from founders like our guest today and support and advice from our global community of 30,000 founders. Who do you want to see next on the podcast? Comment and let us know! And don't forget to leave us a 5-star review if you loved this episode. Wait, there's more… If you enjoy the Foundr Podcast, check out our free trainings. Get exclusive, actionable advice from some of the world's best entrepreneurs. Speak with our friendly course experts to get clarity on the next steps for your idea, business or career. You will get tailored insights from results achieved by our proven practitioners as well as thousands of students. Book a call now... For more Foundr content, follow us on your favorite platform: Foundr.com Instagram YouTube Facebook Twitter LinkedIn Magazine

Transcript

Click on a timestamp to play from that location

0:00.0	We were relentless in our pursuit of excellence.
0:03.5	We went from two stars, linear times, to three stars,
0:06.0	and the New York Times to four stars.
0:07.7	And it became the first restaurant in the history of the Michelin Guide
0:10.0	to go from one to three stars in a single year.
0:13.5	We were on top of New York.
0:15.4	Number one in the world's 15 best restaurants list from New York.
0:20.8	It's 11,000.
0:23.4	We became number one because we made the choice to be as unreasonable in pursuit of how we made people feel as every other restaurant on the list was in pursuit of simply food they were serving.
0:34.9	And so our journey was a ton of trial and error around investing as much
0:40.5	intention and creativity into making people feel seen as we had historically into the product
0:49.2	we were selling them.
0:53.8	Before we dive in, I want to extend a warm invitation to join our thriving founder community.
0:59.2	It's the perfect place to discover more insightful interviews aimed at helping you build, grow and scale your business.
1:05.3	So don't forget to hit subscribe.
1:07.5	Your support means the absolute world to us.
1:10.2	Thank you so much for subscribing. Let's get stuck in world to us. Thank you so much for subscribing.
1:12.3	Let's get stuck in today's discussion.
1:15.3	Hear the stories. Learn the proven methods and accelerate your growth and future through
1:20.9	entrepreneurship. Welcome to the founder podcast with Nathan Chan.
1:28.7	All right.
1:30.0	So, Will,
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Nathan Chan, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Nathan Chan and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.