497: The Way Into Difficult Conversations, with Kwame Christian

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.8 • 1.6K Ratings

🗓️ 26 October 2020

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Kwame Christian: Negotiate Anything Kwame Christian is the Director of the American Negotiation Institute and business lawyer at Carlile Patchen & Murphy. His popular TED talk is titled Finding Confidence in Conflict. Today, he’s working extensively with organizations to help them improve their skills on negotiation and conflict resolution. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*. Key Points Use the compassionate curiosity framework: Acknowledge and validate emotions Get curious with compassion Joint problem solving If a difficult situation needs to be discussed, giving a heads up to the other party in advance helps them to work through the initial, emotional reaction and reset for a more productive conversation. Separating conversations about the content or service being offered from the deal itself can be useful to focus energy in the right places at the right time. This is especially useful for creative folks or those who might be highly sensitive to negotiations. When dealing with someone who is not behaving well, use the phrase “The problem is…” as a transition point that provides you more agency in the conversation. Resources Mentioned Free Negotiation Guides from Kwame Negotiate Anything podcast Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian Book Notes Download my highlights from Finding Confidence in Conflict in PDF format (free membership required). Related Episodes An Astronaut’s Guide To Life On Earth, with Chris Hadfield (episode 149) The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) How to Find Confidence in Conflict, with Kwame Christian (episode 380) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

Click on a timestamp to play from that location

0:00.0	Perhaps the hardest part of a difficult conversation is getting it started.
0:05.0	In this episode, Kwame Christian returns to show us the way into the toughest situations.
0:10.0	This is coaching for leaders, episode 497.
0:15.0	Produced by Innovate Learning, Maximizing Human Potential.
0:20.0	Greetings to you from Orange County, California. This is coaching for leaders and I'm your host, Dave Stahovia. Leaders aren't born, they're made. And this weekly show helps you discover leadership
0:35.8	wisdom through insightful conversations. One of those kinds of conversations that leaders have all the time is difficult ones.
0:45.0	It is something that all of us are really learning to get better at all the time.
0:49.0	The more we can get better at having difficult conversations. The more effectively we can lead others, the more work we can do that's good work for our organizations. And of course, the better we do at influencing and driving our own careers. I'm so
1:05.5	glad to welcome back to the show a dear friend also an expert at negotiation
1:10.3	Kwame Christian Kwame is the director of the American Negotiation Institute and business lawyer at
1:16.8	Carlisle, Patchen, and Murphy.
1:18.9	His popular TED Talk is titled Finding Confidence and Conflict, and he works extensively with organizations to help them improve their skills on negotiation and conflict resolution.
1:28.0	Kwame hosts the top negotiation podcast, Negotiate Anything, and is the author of the book Finding
1:34.4	Confidence and Conflict how to negotiate anything and live your best life.
1:38.7	Kwame it is great to have you back.
1:40.7	Hey I'm glad to be back my friend. Well you know it back. Hey, I'm glad to be back, my friend.
1:43.0	Well, you know, it's a time of difficult situations, not only with all the normal things that we're
1:48.7	dealing with in organizations, but of course COVID-19 and so many challenges and changes over this past year.
1:57.3	And today, I thought we'd revisit a little bit some of the conversations we've had before, but more importantly, actually dive in on some of the practical
2:06.4	questions that have come up and we've pulled a bunch of questions from our listening community
2:10.5	to respond to and also to tackle some of the current things that are happening
2:15.0	and of course one of the things that's happening is COVID-19 and I saw that you
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Dave Stachowiak, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Dave Stachowiak and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.