483 - "Can We Talk?" How to Handle Tough Conversations in Business and Life
The Marie Forleo Podcast
Marie Forleo
4.7 • 1.8K Ratings
🗓️ 24 March 2026
⏱️ 33 minutes
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Summary
Avoiding a difficult conversation? Not anymore! Communication expert Sam Horn shares practical tips to ask for a raise, calm an angry partner, comfort a loved one, and nail the best elevator pitch of your life. If you want to know the right words to say in tough situations, listen now.
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Transcript
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| 0:00.0 | Sam Horn founded the Tung Fu Training Institute more than 30 years ago when she saw the need for |
| 0:05.4 | stronger communications in corporations, government agencies, industry association, schools, and |
| 0:11.5 | nonprofits. She's also the founder of the Intrigue agency, which consults with business leaders. |
| 0:16.9 | She's a keynote speaker for numerous Fortune 500 companies, and Sam lives in Austin, Texas. |
| 0:21.9 | Her newest book, Talking on Eggshells, is available wherever books are sold. |
| 0:26.6 | Sam, I love this frigging book. |
| 0:30.0 | So I have my uncorrected galley here, and I can't wait to actually get my hands on like |
| 0:34.5 | the real version and share it with so many people. |
| 0:37.0 | I think it's probably |
| 0:37.9 | one of the most practical, useful books on modern communication that's ever been written. |
| 0:43.8 | And that I'm not hyping. I'm like every single page of this book, I'm like, I'm learning |
| 0:48.3 | something or I'm reminded of something. Or I'm like, oh, yeah, I've got to print that out. |
| 0:52.6 | Or oh, yeah, I've got to share that. And Or, oh, yeah, I've got to share that. |
| 1:00.6 | And the title is killer, like so good, talking on eggshells. So tell us what it means to talk on eggshells and why is it so common that we feel that way and it's so difficult to get |
| 1:06.5 | through. You know, I was giving a Teng Fu workshop a few years ago and I started by asking people what we could focus on to make the most of our time together. |
| 1:15.6 | And a woman put her hand up and she said, I work at a law firm for a very volatile boss. |
| 1:21.9 | She said, we never know what's going to set him off. |
| 1:24.6 | We worry we're going to say the wrong thing. |
| 1:26.3 | It seems like we can never say the right thing. It's like we're just walking on eggshells all day long. It's so stressful. |
| 1:32.7 | We're just exhausted. And I thought, you're not just walking on eggshells. You're talking on |
| 1:38.5 | eggshells, right? And I bet we all have someone in our life. It could be at work. It could be a coworker, could be a |
| 1:45.7 | VIP customer, could be someone in our family. And it seems like we are always on edge. We never |
... |
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