#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
The Agile Brand with Greg Kihlstrom
The Agile Brand
5 • 2.7K Ratings
🗓️ 15 December 2023
⏱️ 26 minutes
🧾️ Download transcript
Summary
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning and continuous improvement help build great product teams.
To help me discuss this topic, I’d like to welcome Jess Keeney, Chief Product Officer at Duck Creek Technologies.
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Transcript
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| 0:00.0 | Welcome to season five of the Agile Brand with Greg Kielstrom, where we talk with enterprise |
| 0:06.7 | and technology platform leaders about the people, processes, and platforms that make marketing |
| 0:11.6 | and customer experience successful, scalable, and sustainable. |
| 0:16.0 | This is what creates an Agile Brand. |
| 0:17.8 | I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and |
| 0:22.5 | CX leaders and teams as principal and chief strategist at GK5A, and bestselling author |
| 0:29.2 | keynote speaker, entrepreneur, and Agile certified coach. |
| 0:33.6 | The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:38.0 | technology services, talent services, and real-world application. |
| 0:42.7 | For more information, go to teksystems.com. |
| 0:47.4 | To sign up for the Agile Brand newsletter and get the latest insights and articles on |
| 0:51.1 | marketing technology and CX, or to purchase a copy of my latest book, House of the Customer, |
| 0:57.1 | go to GregKielstrom.com. |
| 0:59.2 | You can also find all my books on Amazon and other retailers. |
| 1:02.8 | Now onto the show. |
| 1:07.0 | Today we're going to talk about the role of technology and product leaders in shaping |
| 1:10.8 | the customer experience and how continuous learning and continuous improvement help build |
| 1:15.6 | great technology and product teams. |
| 1:18.1 | Tell me, discuss this topic. |
| 1:19.1 | I'd like to welcome Jess Keeney, Chief Product and Technology Officer at Duck Creek Technologies. |
| 1:24.7 | Jess, welcome to the show. |
| 1:26.3 | Thank you so much for having me. |
... |
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