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Coaching for Leaders

454: How to Ask Better Questions, with David Marquet

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.81.6K Ratings

🗓️ 10 February 2020

⏱️ 36 minutes

🧾️ Download transcript

Summary

David Marquet: Leadership is Language David Marquet is the former commander of the U.S.S. Santa Fe, a nuclear-powered attack submarine. Under David’s command, the ship had an impressive turnaround, achieving the highest retention and operational standings in the Navy. David is the author of the bestseller Turn the Ship Around: A True Story of Turning Followers Into Leaders* and has just released his new book, Leadership is Language: The Hidden Power of What You Say and What You Don’t*. In this conversation, David and I explore the seven sins of questioning. David shares the story of the ill-fated El Faro and how we can discover better information in leadership by making the shift from self-affirming to self-educating. Key Points A leading question comes from a place of thinking the person is wrong, or that you have the answer. I hear this a lot from people who think they have the right answer but don’t want to use say so, so they use the Socratic method as a “teaching moment.” It’s annoying and arrogant. Self-affirming questions are often binary questions with a special motivation: to coerce agreement and make us feel good about the decision we have already made. Seven Ways to Ask Better Questions: Instead of questions stacking, try one and done. Instead of a teaching moment, try and learning moment. Instead of a dirty question, try a clear question. Instead of a binary question, start the question with “what” or “how.” Instead of a “why” question, try “tell me more.” Instead of a self-affirming question, try self-educating questions. Instead of jumping to the future, start with the present, past, then future. Resources Mentioned Leadership is Language: The Hidden Power of What You Say and What You Don’t* by David Marquet Turn the Ship Around: A True Story of Turning Followers Into Leaders* by David Marquet David Marquet’s website Related Episodes Leadership Lessons from Challenger, with Allan McDonald (episode 229) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) How to Build Psychological Safety, with Amy Edmondson (episode 404) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0

The way leaders ask questions can make all the difference on how an organization performs,

0:05.0

and as you'll hear today, sometimes whether people live or die.

0:10.0

On this episode, former US Navy Captain David Marquet returns to the show to help all of us to ask better questions.

0:18.0

This is Coaching for Leaders episode 454.

0:22.0

Produced by Innovate Learning, Maximizing Human Potential.

0:27.0

Greetings to you from Orange County, California. This is coaching for leaders and I'm your

0:37.0

host Dave Stahoviac. Leaders aren't born. They're made and this weekly show helps you discover leadership wisdom through insightful

0:46.6

conversations.

0:48.3

So many of those conversations we have as leaders involved asking good questions.

0:55.0

And anything we can do as leaders to ask better questions

0:59.0

is going to help us to be able to help folks learn,

1:02.0

to help elicit more learning within the organization, and of course to

1:06.4

help drive results within our organization.

1:09.9

And for the people the organization serves.

1:12.5

About a year ago, we had Edgar Shine on the show

1:15.4

and one of the founders of just great work

1:17.8

around organizational culture and behavior.

1:21.3

And when we were talking, he mentioned the work of David Marquet and how

1:26.6

important David Marquet's work has become in helping leaders to utilize

1:30.9

language well. I am so glad today to welcome David Marquet back to the show.

1:34.9

He is the former commander of the USS Santa Fe,

1:38.0

a nuclear-powered attack submarine.

...

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