452. Hosting Hotline: How Should I Collect Payment for Airbnb Upsells
Thanks For Visiting
Airbnb Superhosts Annette Grant & Sarah Karakaian
4.9 • 590 Ratings
🗓️ 8 April 2025
⏱️ 14 minutes
🧾️ Download transcript
Summary
Today’s question comes from Melody, and it is all is all about upsells: specifically, how should hosts collect payment for add-ons like early check-in and late checkout?
In this episode, we cover:
- What qualifies as an upsell
- The pros and cons of using Airbnb’s Resolution Center
- Alternatives like Venmo, PayPal, QuickBooks, and property management software
- Why proper tracking is critical (especially as your team grows)
- How to keep things easy and professional with tools like Hostfully guidebooks
- Real host results: thousands in additional revenue from upsells alone!
Whether you’re using Airbnb, Vrbo, direct booking, or a combination of all three, we’ll help you choose the right path for boosting your income—without complicating your systems.
Resources mentioned:
- Get on the waitlist for our next Bootcamp
- Try Hostfully Guidebooks
- 3 Genius Ways to Make Your Airbnb Stand Out & Get More Bookings! (YouTube) |Subscribe to our YouTube Channel
Mentioned in this episode:
Proper Insurance | Book Your Risk Assessment Today
Quiz | Take our quiz to reveal your hosting personality style!
Transcript
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| 0:00.0 | Want to know our best kept hosting secrets? They're all inside our STR must-haves master list, |
| 0:06.3 | our secret weapon that continues to transform ordinary host into extraordinary host. |
| 0:11.0 | The must-have's master list is a checklist that we've been perfecting for over 12 years. |
| 0:15.6 | Picture this, your guest checks in to your short-term rental, and they're instantly wowed by the thoughtful touches and |
| 0:21.2 | impeccable amenities. Why? Because you've got the TFB must-have master list by your side. |
| 0:27.2 | This checklist has all the insider secrets that even the best host didn't know they were missing. |
| 0:32.1 | We challenge you to take the checklist into your property today. See how many items you can |
| 0:36.8 | mark off of this list. |
| 0:38.8 | You didn't get them all? No worries. This is your chance to level up. So go to hostchecklist.com |
| 0:44.6 | and grab your free copy. That's hostchecklist.com to download our coveted checklist today. |
| 0:57.0 | You're listening to the Thanks for Visiting Podcast. |
| 0:59.9 | We believe hosting with Hart is at the core of every short-term rental. |
| 1:04.1 | With Annette's background in business operation. |
| 1:06.6 | And Sarah's extensive hospitality management and interior design experience, |
| 1:10.6 | we have welcomed |
| 1:11.9 | thousands of guests from over 30 countries earning us over a million dollars and garnering |
| 1:17.2 | us thousands of five-star reviews. |
| 1:20.0 | We love sharing creative ways for your listing to stand out, serve your guests, and be profitable. |
| 1:26.7 | Each episode, we will have knowledgeable guests who bring value to the short-term rental industry. |
| 1:31.3 | Or we will share our stories of our own experiences so you can implement actual improvements to your rentals. |
| 1:38.0 | Whether you're experienced, new, or nervous to start your own short-term rental, we promise you'll feel right at home. |
| 1:55.3 | Hello, welcome back to another great episode. My name is Sarah Caracan. I'm Annette Grant, |
... |
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