#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
The Agile Brand with Greg Kihlstrom
The Agile Brand
5 • 2.7K Ratings
🗓️ 29 November 2023
⏱️ 24 minutes
🧾️ Download transcript
Summary
Today we’re going to talk about enhancing E-commerce with AI by improving personalization, relevance, and the overall customer experience.
To help me discuss this topic, I’d like to welcome Sean Mullaney, a former Stripe and Google Executive, who is now Chief Technology Officer at Algolia, which you may or may not know is actually the second largest search engine behind Google, powering more than 1.75 trillion consumer search requests each year.
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Transcript
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| 0:00.0 | Welcome to season five of the Agile Brand with Greg Kielstrom, where we talk with enterprise |
| 0:06.7 | and technology platform leaders about the people, processes, and platforms that make marketing |
| 0:11.6 | and customer experience successful, scalable, and sustainable. |
| 0:16.0 | This is what creates an Agile Brand. |
| 0:17.8 | I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and |
| 0:22.5 | CX leaders and teams as principal and chief strategist at GK5A, and bestselling author |
| 0:29.2 | keynote speaker, entrepreneur, and Agile certified coach. |
| 0:33.6 | The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:38.0 | technology services, talent services, and real-world application. |
| 0:42.7 | For more information, go to teksystems.com. |
| 0:47.4 | To sign up for the Agile Brand newsletter and get the latest insights and articles on |
| 0:51.1 | marketing technology and CX, or to purchase a copy of my latest book, House of the Customer, |
| 0:57.1 | go to GregKielstrom.com. |
| 0:59.2 | You can also find all my books on Amazon and other retailers. |
| 1:02.9 | Now onto the show. |
| 1:07.1 | Today we're going to talk about enhancing e-commerce with AI by improving personalization, |
| 1:11.8 | relevance, and the overall customer experience. |
| 1:14.5 | To help me discuss this topic, I'd like to welcome Sean Mulaney, a former Stripe and |
| 1:18.5 | Google executive who is now chief technology officer at Algolia, which you may or may |
| 1:23.3 | not know is actually the second largest search engine behind Google powering more than |
| 1:27.9 | 1.75 trillion consumer search requests each year. |
| 1:31.3 | Sean, welcome to the show. |
... |
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