450. Hosting Hotline: Is My PMS Blocking Me From Airbnb Features?
Thanks For Visiting
Airbnb Superhosts Annette Grant & Sarah Karakaian
4.9 • 590 Ratings
🗓️ 1 April 2025
⏱️ 13 minutes
🧾️ Download transcript
Summary
Your property management system (PMS) is supposed to make hosting easier—but what happens when it feels like it's limiting what you can do on Airbnb?
In this Hosting Hotline episode, we answer Leslie’s question about using HostAway and navigating PMS limitations when trying to run last-minute promotions or access Airbnb’s categories (like treehouse, cabin, or OMG stays).
We break down:
- Why some Airbnb features may not be visible through your PMS
- How to troubleshoot and get direct support from both your PMS and Airbnb
- The truth about Airbnb categories and how listings actually get included
- Tips for using office hours and chat support to get unstuck faster
If you've ever felt unsure whether your PMS is helping or holding you back, this episode is for you.
Resources:
- How to Create a Direct Booking Site for Your Airbnb Business | Subscribe to our YouTube Channel
- Hostfully | Get $500 off with code TFV500
- Pricelabs | Sign up for your free 30-day trial today!
Mentioned in this episode:
Quiz | Take our quiz to reveal your hosting personality style!
Transcript
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| 0:00.0 | Want to know our best kept hosting secrets? They're all inside our STR must-haves master list, |
| 0:06.3 | our secret weapon that continues to transform ordinary host into extraordinary host. |
| 0:11.0 | The must-have's master list is a checklist that we've been perfecting for over 12 years. |
| 0:15.6 | Picture this, your guest checks in to your short-term rental, and they're instantly wowed by the thoughtful touches and |
| 0:21.2 | impeccable amenities. Why? Because you've got the TFB must-have master list by your side. |
| 0:27.2 | This checklist has all the insider secrets that even the best host didn't know they were missing. |
| 0:32.1 | We challenge you to take the checklist into your property today. See how many items you can |
| 0:36.8 | mark off of this list. |
| 0:38.8 | You didn't get them all? No worries. This is your chance to level up. So go to hostchecklist.com |
| 0:44.6 | and grab your free copy. That's hostchecklist.com to download our coveted checklist today. |
| 0:57.0 | You're listening to the Thanks for Visiting Podcast. |
| 0:59.9 | We believe hosting with Hart is at the core of every short-term rental. |
| 1:04.1 | With Annette's background in business operation. |
| 1:06.6 | And Sarah's extensive hospitality management and interior design experience, |
| 1:10.6 | we have welcomed |
| 1:11.9 | thousands of guests from over 30 countries earning us over a million dollars and garnering |
| 1:17.2 | us thousands of five-star reviews. |
| 1:20.0 | We love sharing creative ways for your listing to stand out, serve your guests, and be profitable. |
| 1:26.7 | Each episode, we will have knowledgeable guests who bring value to the short-term rental industry. |
| 1:31.3 | Or we will share our stories of our own experiences so you can implement actual improvements to your rentals. |
| 1:38.0 | Whether you're experienced, new, or nervous to start your own short-term rental, we promise you'll feel right at home. |
| 1:45.0 | Hi, I'm Sarah Carrakeyan. I'm Annette Grant, and together we are Thanks for visiting, and this is the hosting hotline. |
... |
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