444. How Do You Cure a Compassion Crisis?

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4.5 • 32.8K Ratings

🗓️ 17 December 2020

⏱️ 49 minutes

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Summary

Patients in the U.S. healthcare system often feel they’re treated with a lack of empathy. Doctors and nurses have tragically high levels of burnout. Could fixing the first problem solve the second? And does the rest of society need more compassion too?

Transcript

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0:00.0	Today's episode is really interesting. There are two ways we could start it, but I can't
0:10.4	decide which is better. One way is nasty and vulgar like this?
0:16.7	Well, why are you looking then retarded?
0:19.9	Or we could start with the uplifting story like this.
0:23.6	A scientific compassion as an emotional response to another's pain or suffering, involving
0:30.7	an authentic desire to help.
0:33.1	I don't know. I can't make up my mind. What do you think?
0:37.2	Alright, let's just flip a coin.
0:39.8	Head's for nasty, tails for uplifting. And it's tails. Okay.
0:45.5	We'll get to the nasty stuff later. So let's start here.
0:48.9	My name is Anthony Maserelli. I'm the co-president and CEO of Cooper Diversity Healthcare.
0:54.6	The Cooper Health System takes in about $1.4 billion in annual revenues.
0:59.7	We're a level one trauma center located at our core hospital in Camden, New Jersey, but
1:04.8	we have over 100 sites.
1:06.9	Maserelli doesn't just run the hospital.
1:09.4	I'm also a practicing emergency medicine physician.
1:12.9	People who know Maserelli call them Mazz, and Mazz is sort of an overachiever during his
1:18.3	medical training, for instance, at the University of Pennsylvania.
1:21.8	I ended up graduating with a medical degree, a law degree in a Masters in Biomethics, and
1:26.4	then did my residency training in emergency medicine here at Cooper and have not left Cooper
1:31.8	since.
1:32.8	In 2014, Maserelli was promoted to Chief Medical Officer.
	...

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