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Coaching for Leaders

443: How to Handle Hostility, with Bonni Stachowiak

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.81.6K Ratings

🗓️ 2 December 2019

⏱️ 37 minutes

🧾️ Download transcript

Summary

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions. Listener Questions Robert asked how he could support other leaders in his organization to do better, while also supporting his own career. Harrison was wondering how he could handle a situation with a difficult client. Gregory wanted to know how to support team members when they are on-site with a customer and not available to connect. Chris asked what he could do to get more feedback on what should happen with training and development activities. Resources Mentioned How to Stop Worry and Start Living* by Dale Carnegie The 7 Habits of Highly Effective People* by Stephen Covey Related Episodes How to Listen When Someone Is Venting, with Mark Goulston (episode 91) Performance Measurement That Gets Results, with Stacey Barr (episode 419) Tie Leadership Development to Business Results, with Mark Allen (episode 435) Keep Your Ideas From Being Stolen (Dave’s Journal) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0

It's the first Monday of the month and we're responding to your questions.

0:03.6

This is Coaching for Leaders episode 443.

0:07.6

Produced by Innovate Learning, Maximizing Human Potential. maximizing human potential.

0:20.0

Greetings to you from Orange County, California. This is coaching for leaders and I'm your host Dave Stahoviac. Leaders aren't born.

0:26.4

They're made and this weekly show helps you discover leadership wisdom through insightful

0:31.1

conversations and one of those conversations we through insightful conversations.

0:37.6

And one of those conversations we like to have ongoing is with you, our listeners, and continuing to respond to what you're wondering about

0:41.9

as we continue our dialogue throughout the show and

0:45.1

so once a month we open up the show to respond to your questions you can send in

0:50.0

a question for consideration by going over to coaching for leaders dot com slash feedback and

0:56.1

sending in a question to us which is what a number of folks have done here today and I am

1:00.7

with Bonnie again for this month's you and a show.

1:04.1

Welcome back, Bonnie.

1:05.3

Thanks, Dave.

1:05.9

I was thinking I didn't prepare you for this,

1:07.9

but we have a daughter who has been selected

1:10.2

as a reader in her school's Christmas program and so I have been out of town for a little

1:15.6

while as you know Dave but listeners won't know and so last night was going to be our first

1:20.4

night we're going to practice that thing we're going to start a little bit of what's

1:24.4

known as retrieval practice and the training and the teaching and learning field. And I was so

1:29.6

excited. I had all this thoughts about both you and I know how to make word

1:33.4

pictures out of things so I'm just ready to go Dave and guess what what no interest at all

...

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