438: How to Earn Fierce Loyalty Through 3 Key Principles with Sandy Rogers

How to Be Awesome at Your Job

How to be Awesome at Your Job

Sharpening, Decisions, Interview, Selfhelp, Fun, Speaking, Education, Careers, Skills, Money, Training, Meaning, Career, Thinking, Mental Health, Business, Health & Fitness, Success, Collaboration, Winning, Self-improvement, Mockaitis, Writing, Development, Wins

4.5 • 1.1K Ratings

🗓️ 13 May 2019

⏱️ 47 minutes

🔗️ Recording | iTunes | RSS

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Summary

Sandy Rogers shares the three core principles required to earn the devotion of both customer and colleague. You'll Learn: The 3 core loyalty principles of responsibility, empathy, and generosity How indifference can destroy loyalty The importance of weekly team huddles for reinforcing new behaviors About Sandy: Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is a graduate of Duke and Harvard Business School. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep438 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

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0:00.0	Welcome to the How to Be Awesome at Your Job Podcast, the show where brilliant professionals share how to sharpen the universal skills required to flourish at work.
0:10.0	Enjoy more career fun, wins, meaning, and money.
0:14.0	With your host, Pete McKitis.
0:16.0	Hello, and thanks so much for joining us here for episode 438 with Sandy Rogers. Sandy has towering expertise
0:25.8	when it comes to loyalty and what it takes to earn it from your colleagues
0:29.7	from your customers from all the humans that you interact with. You'll learn one, the three core loyalty principles of responsibility, empathy, and
0:36.7	generosity.
0:37.7	Two, how indifference can destroy loyalty and three, the importance of weekly team
0:42.4	huddles for reinforcing new behaviors.
0:44.4	So if you want to check out the show notes at the transcript or the links to
0:47.0	items we've referenced you'll find it over at awesome at your job
0:49.3	dot com slash F four-38. Now here's Sandy's story Sandy Rogers is the leader of Franklin Covey's loyalty practice.
0:56.0	He was previously senior vice president, Enterprise Rintacar, and during his 14 years there,
1:00.0	Sandy managed the turnaround of the London- England operation and led the teams that developed
1:05.1	Enterprise's marketing strategy and system for improving customer service across all branches.
1:09.9	Before Enterprise, Sandy worked in marketing at Apple and at Procter & Gamble.
1:14.6	He's a graduate of Duke at Harvard Business School.
1:16.7	So thanks to Sandy for spending some time with us and thanks to our sponsors.
1:19.7	Check him out.
1:22.0	Here is Sandy. Sandy, thanks so much for joining us here on the How to
1:26.0	Be Awesome at your Job podcast. Thank you, Pete, thrilled to be here. Well I'm
1:29.3	thrilled to chat with you and you've got many claims to fame in your life.
	...

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