#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX

The Agile Brand with Greg Kihlstrom

The Agile Brand

Business, Marketing

5 • 2.7K Ratings

🗓️ 4 September 2023

⏱️ 19 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about winning and retaining customers in technology and service-based businesses.

To help me discuss this topic, I’d like to welcome Solomon Zakinov, Founder & CEO of ShipX, a company that uses technology to facilitate seamless first, middle, and last-mile delivery for retailers, third-party logistics providers, and other shippers.

RESOURCES

ShipX website: https://www.shipx.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

SYNOPSIS

Solomon Zakinov, founder and CEO of ShipX, joins the show to discuss how technology can facilitate seamless delivery for retailers and shippers. ShipX specializes in streamlining the first, middle, and last mile delivery process for retailers, third-party logistics providers, and other shippers. Solomon's background in e-commerce and logistics led him to recognize the importance of efficient shipping in the overall customer experience. He identified a market need to utilize existing assets, such as smaller local couriers, to execute final mile deliveries and deliver packages directly to customers' doorsteps. This need became even more critical during the pandemic when online shopping and home deliveries surged. Solomon also highlights the lack of pricing transparency in the industry, which can result in higher costs for consumers. ShipX aims to address these challenges by leveraging technology to provide a seamless and cost-effective delivery solution for retailers and shippers.

Transcript

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0:00.0	Welcome to season 5 of the Agile Brand with Greg Kielstrom, where we talk with enterprise
0:06.7	and technology platform leaders about the people, processes, and platforms that make marketing
0:11.7	and customer experience successful, scalable, and sustainable.
0:16.0	This is what creates an Agile Brand.
0:17.8	I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and
0:22.5	CX leaders and teams as principal and chief strategist at GK5A and bestselling author
0:29.2	keynote speaker, entrepreneur, and Agile certified coach.
0:33.6	The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack
0:38.0	technology services, talent services, and real world application.
0:42.8	For more information, go to tksystems.com.
0:47.4	To sign up for the Agile Brand newsletter and get the latest insights and articles on
0:51.1	marketing technology and CX, or to purchase a copy of my latest book, House of the Customer,
0:57.1	go to GregKielstrom.com.
0:59.2	You can also find all my books on Amazon and other retailers, and now on to the show.
1:07.2	Today we're going to talk about winning and retaining customers and technology and service
1:11.0	based businesses.
1:12.8	Tell me discuss this topic.
1:14.0	I'd like to welcome Solomon Zakanov, founder and CEO of ShipX, a company that uses technology
1:19.6	to facilitate seamless first, middle, and last mile delivery for retailers, third party logistics
1:25.2	providers, and other shippers.
1:27.3	Solomon, welcome to the show.
1:29.6	Thank you for having me.
	...

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