413: Therapy Search is BROKEN w/ Colleen Marshall from Two Chairs

The Hardcore Self Help Podcast with Duff the Psych

Robert Duff, Ph.D.

Health & Fitness, Robertduff, Education, Duffthepsych, Mental Health, Psychology, Selfhelp, Advice, Drduff

4.6 • 1K Ratings

🗓️ 6 September 2024

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

Revolutionizing Therapy: Colleen Marshall on Two Chairs' Matching Process

In this episode of the Hardcore Self Help Podcast, Dr. Robert Duff interviews Colleen Marshall, Chief Clinical Officer at Two Chairs, a company dedicated to improving the therapy experience through innovative matching processes and measurement-based care. They discuss the current challenges in finding a suitable therapist, the importance of therapeutic alliance, and how Two Chairs' approach significantly improves client retention rates. Colleen also shares insights into her background, the systematic changes needed in therapy cultures, and the importance of culturally responsive training. Listeners will gain a better understanding of how Two Chairs is transforming mental health care by ensuring clients find the right therapist for their specific needs and continually measure treatment progress.

00:00 The Broken Process of Finding a Therapist

01:04 Introducing Two Chairs: Revolutionizing Therapy Matching

01:52 Meet Colleen Marshall: Chief Clinical Officer at Two Chairs

02:44 Colleen's Journey in Mental Health and Innovation

06:22 The Importance of Therapeutic Alliance and Matching

10:17 How Two Chairs Ensures Effective Therapy

16:53 Challenges and Successes in Implementing Measurement-Based Care

28:56 Balancing Wellness and Specialty Training

29:23 Efficient Care and Graduation Goals

31:03 Insurance and Access to Therapy

32:04 Therapist's Role in Client Progress

33:52 Matching Clients with the Right Therapist

36:07 Navigating Therapy Models and Approaches

47:13 Two Chairs: Availability and Process

51:11 Future of Therapy and Cultural Responsiveness

53:36 Conclusion and Final Thoughts

Transcript

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0:00.0	If you've tried to search for a therapist recently, you've probably had the common experience of feeling like the whole process is kind of broken.
0:06.5	If I had a family member who needed therapy, I would tell them, go interview three therapists, pick the one that you feel most connected to, give them a go.
0:15.0	That's the best advice we have out there. It's like make sure it's covered by your
0:19.2	insurance so it's not cost prohibitive and then interview a bunch of people.
0:23.0	That's sort of where the field is and you might sort that list by gender, you might sort
0:28.7	that list by interest level or you know something like that.
0:32.0	We all know that it's so important to find a good match with your therapist, but the process of shopping one therapist and another can be so exhausting. What if there was a better way? We take it on ourselves to find you the person,
0:44.4	because that is one of the reasons we see people drop out of care.
0:47.2	So one of the data points are really proud as,
0:50.0	we look at sort of the fourth session retention rate, so how many clients make it to their fourth session because there's industry data we can look at there.
0:57.2	And our rate is it's at 94% of clients make it to their fourth session where industry standards somewhere
1:03.4	around 30%. This is the Hardcore Health Health Podcast. I'm your host Dr.
1:07.2	Robert Duff. Today I'm excited to bring you Colleen Marshall from two chairs, a
1:11.4	company that's revolutionizing the therapy match process.
1:14.8	That's such a vulnerable thing to be in therapy and then to have it not work it's really
1:20.4	defeating and so we think it's not just about access it's getting access to the right
1:24.8	therapist that's why we put so much emphasis on this matching and the consult right
1:29.8	from the beginning and then measuring the alliance ongoing so that we're really making sure that you are with the right person. the So make sure you're subscribed wherever you watch or listen. If you have a question for the show or a topic suggestion send me an email to duff the psych at gmail.com and with that let's jump in. Well I have a guest for you guys today. I have Colleen Marshall, who is the chief clinical officer at two chairs in Innovative Therapy Company that we'll talk all about.
1:59.0	We're going to talk about difficulties that a lot of people face in finding therapy, ways in which the current
2:04.2	system might be not working so well, and of course two trees innovative approach.
2:08.3	Before we get into it, I want to make sure that everybody knows I don't have any
2:11.5	affiliation with two chairs. They just reached out and I thought it was a very interesting concept. So we'll dive in from there.
	...

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