412: How to Address Underperformance and More Questions, with Bonni Stachowiak
Coaching for Leaders
Dave Stachowiak
4.8 • 1.6K Ratings
🗓️ 3 June 2019
⏱️ 35 minutes
🧾️ Download transcript
Summary
Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions
- Elizabeth asked about a tricky issue with an underperforming team member she inherited.
- Gordon wondered what he could do to support resilience during a time of massive change.
- Leona asked how she might think about the disconnect from what her organization espouses and what she sees in practice.
- Anthony was curious about when it’s appropriate to ask “why” and when it’s not.
Resources Mentioned
- Scaling Up: How a Few Companies Make It … and Why the Rest Don’t* by Verne Harnish
- Scaling Up Growth Tools
- Analyzing Performance Problems* by Robert F. Mager and Peter Pipe
Related Episodes
- How to Succeed with Leadership and Management, with John Kotter (episode 249)
- How to Build Psychological Safety, with Amy Edmondson (episode 404)
- How to Clarify What’s Important, with Ron Williams (episode 410)
Discover More
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Transcript
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| 0:00.0 | It's the first Monday of the month and we're responding to your questions. |
| 0:04.0 | This is Coaching for Leaders episode 412. |
| 0:07.0 | Produced by Innovate Learning, Maximizing human potential. |
| 0:15.0 | Greetings to you from Orange County, California. |
| 0:20.0 | This is coaching for leaders and I'm your host Dave Stahophiac. Leaders aren't born, their maid, and this |
| 0:27.5 | weekly show helps you discover leadership wisdom through insightful conversations. |
| 0:33.0 | Once a month we open up the show to respond to questions that have come in |
| 0:38.0 | from you. The best way to get questions to us is to go over to coaching for leaders dot com slash feedback and Bonnie is back as |
| 0:47.0 | she is most months to join me and responding to questions. |
| 0:51.1 | Hello Bonnie. |
| 0:52.0 | Hi Dave, it's great to be here. |
| 0:53.6 | It is always fun to tackle these with you. |
| 0:56.5 | And this month we have no shortage of tough situations |
| 1:00.7 | that folks are handling, and so let's see if we can just dive right in and |
| 1:04.4 | provide a bit of perspective and hopefully some new ways of thinking. So our first |
| 1:08.8 | question here is from Elizabeth. Elizabeth writes, I'm hoping that you can help me tackle an issue with a team member. |
| 1:16.0 | I have an employee that I inherited. The previous leader asked for me specifically to replace this person. The employee, despite the head nodding and |
| 1:25.2 | paying lip service to my processes, continues to do things their own way. Only adopting my suggestions |
| 1:31.4 | when it suits their agenda. |
| 1:33.4 | Excuses and arguing seem to be the norm. |
| 1:36.5 | This person believes that they are efficient and continues to complain |
| 1:40.1 | about not being recognized for their hard work. |
... |
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