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The EntreLeadership Podcast

#405: Chick-fil-A’s Competitive Advantage with David Salyers

The EntreLeadership Podcast

Lampo Licensing, LLC.

Entrepreneurship, Business, Management

4.74.1K Ratings

🗓️ 14 December 2020

⏱️ 83 minutes

🧾️ Download transcript

Summary

Who would’ve thought a little fast-food restaurant serving chicken sandwiches would become a global, industry-leading powerhouse known for its customer service? That’s right, Chick-fil-A’s success isn’t just a result of their delicious food. David Salyers, creator of Spark and former vice president of marketing, growth and hospitality at Chick-fil-A, reveals the company’s competitive advantage: their culture. From hiring to team building to finding a mentor, David gives us a behind-the-scenes look—based on his 37 years of service—at the leadership principles that guide Chick-fil-A and made it a multibillion-dollar company that truly puts people first. entreleadership.com/podcast David Salyers' website Roam's website Spark course from David Salyers Intentional Interview Checklist Review this episode for a chance to win a $25 Amazon gift card Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to [email protected]. You could be featured on a future podcast episode!

Transcript

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0:00.0

You know, I've talked with thousands of business owners and I like to ask this question

0:07.2

and that is simply, how's business?

0:10.5

And many business owners will answer that with the response that sounds like this.

0:13.8

Well, it's pretty good.

0:15.4

Things are growing.

0:17.3

But you gotta stop and ask, is growth really the focus of a business?

0:23.6

From the Ramsey Network, this is the Entry Leadership Podcast where we help business leaders

0:27.5

grow themselves, their teams, and the profits.

0:30.8

I'm your host, Daniel Tarty and my guest today is David Saliers.

0:34.4

David's been a top leader for many years at the Chick-fil-A organization.

0:37.8

He's back today in the Entry Leadership Studio by popular demand.

0:42.2

This guy's got so much firsthand boots on the ground knowledge about what it was really

0:47.0

like to work at Chick-fil-A.

0:48.9

Not only recently in their incredible culture, but how it was shaped and developed early

0:52.8

on.

0:53.8

David jumped in right out of college.

0:56.8

With the mindset to cash out early, to retire quickly, to ride the wave.

1:01.4

And he had a plan for his life.

1:03.7

There was kind of all about him, but all that changed when David met Truett Kathy.

1:09.5

Well, I first met Truett Kathy when I was at junior in college and I got recruited out

1:16.4

of college by Truett and literally started Daniel four hours after college graduation.

1:22.2

I graduated in Saturday morning.

...

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