4 Ways to Handle a Disgruntled Customer | Episode 157

She's Equipt with Jennifer Allwood | The Christian Business Coach for Women

Jennifer Allwood: Christian Business Coach

Marketing, Entrepreneurship, Business

4.9 • 1.9K Ratings

🗓️ 26 February 2020

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

If you follow me on Instagram or YouTube, you know a few weeks ago I did some videos talking about how within 6 months I've lost half my hair. I am watching very closely what's going on with the Deva Curl products and have become very invested. First, because of my own personal health and second, as a business person to see how they as a company handle this storm. There is a lot for us as business owners and consumers to learn here.

Hit the Highlights

[8:30] How this got started
[9:56] What I was using
[11:13] Where I first shared my story
[13:10] What they could be doing better
[19:50] Time for a 'bigger conversation'
[20:39] What can help you be more aware of what you are using
[22:15] Who else is responsible
[27:04] So, what next?

Take Action

4 Ways to Handle a Disgruntled Customer in Your own Business

Make your customers feel heard.
Make your customers feel understood.
Stay super transparent.
Remember, it's not always just about what we think it is about.

Important Links

Do you want to check the products you are using? Try these apps>>> Think Dirty and EWG's Healthy Living

Listener Shoutout

I love to shout out a business each week on the show. Your reviews are such a blessing to me so I want to repay by drawing some attention to someone who takes the time to leave one. Thank you, Jess from Amazing Gracelyn K Custom Designs, for your kind words. I pray a blessing over you and your business!

Subscribe and Review

I am honored to show up each week on The Jennifer Allwood Show and bring you inspiring and actionable content. I hope it is truly helpful for you. One of the best ways you can bless me in return is to subscribe to the show and leave a review.

By subscribing, you allow each episode to be downloaded straight to your phone which helps our download numbers and makes sure you never miss an episode. And when you leave a review, you help show others the value of what we provide! You can GO HERE to subscribe and review!

Transcript

Click on a timestamp to play from that location

0:00.0	Hey friend this is Jennifer and this is the Jennifer Allwood show the
0:03.2	podcast for women who want to learn how to live an intentional life or
0:06.4	build their creative business. I'll be giving you my very best business tips,
0:10.2	bringing you interesting guests, giving you a daily dose of Jesus,
0:13.0	and I'm committed to always keeping it real.
0:15.0	Grab a cup of coffee and let's dive in.
0:17.0	I'm so honored that you're here.
0:19.0	Hey friends, Allwood here. Welcome back to the podcast. This is
0:27.7	podcast episode 157 and I'm looking forward to chatting with you today. I'm also very, oh, what's the word? I'm just wanting to be really mindful of how I present this particular podcast episode.
0:45.6	I'm going to be talking to you today about Deva Curl Hair Products, but probably not from the angle that you think that I am going to be speaking in.
0:58.0	If you're somebody who follows me on Instagram or on YouTube, you will know that a couple weeks ago I did some videos
1:05.7	talking about the fact that in the last six months I have lost half of my hair.
1:10.4	I've done lots of before and after pictures so you can see exactly what I'm
1:14.4	talking about but I have had major hair loss and I knew that I was like losing my
1:20.9	hair. I also felt like I was kind of losing my mind.
1:23.8	I've been to doctor after doctor.
1:26.7	I've got some other things going on in addition to,
1:28.7	which we'll talk about in a minute.
1:29.8	But about the same time the story broke about Devacurl hair products for women with
1:36.3	curly hair and I've been using these products for about two years and and so I want you to know that I am watching very closely what's going on with
1:46.9	Diva Curl and I'm very much invested into this entire story, A, because of my own personal
1:52.4	health and the fact that half my hair is gone, and B, because as a business person, I'm just really watching how Diva Curl is handling the crap store that's really has gained a lot of momentum just in the last couple of weeks.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Jennifer Allwood: Christian Business Coach, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Jennifer Allwood: Christian Business Coach and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.