Everyone out there listening.

We're talking with Shane Petty, Chief Transformational Officer.

And I mean, good with delivering change with numbers so that we can prove it.

So it's great to be in charge of technology, I guess, and play with stuff and have curiosity

and be in charge of like the department that, which is not a separate department,

it's actually part of the company that touches everything and nothing gets done without IT.

But how do we get people to communicate better?

How do we get people to listen to us and understand what's going on?

I mean, what's the issue going on right now? I mean, this is common. This is common with any deployment. It's some of those new. We have to change our ways. No one likes change, but it should be for the better. And if we can implement change in good habits, which is what we're trying to do with technology, and then maybe we can scale the business and get more done.

So what are we dealing with?

It's just the norm that's always difficult.

Yeah. which is what we're trying to do with technology, then maybe we can scale the business and get more done.

So what are we dealing with? It's just the norm that's always difficult. Yeah. Because it's one of the hardest things. If I asked every IT director, what are the foremost? Or what is the single biggest challenge? Only four things come up. And one of them is always training and getting end users to adopt new technology. Absolutely. This particular,

we're going through a new software implementation. We were actually on a training here earlier.

So my question was, like within the software, it lets you ask the question very simply,

and it basically just leads them through the questions. If they come across an issue,

they just simply take a picture of it and then write what the issue is, right, and continue

going. And then that issue then creates a work order to fix it. Yeah. They kind of wanted that.

And I'm like, well, why do you need that? Because it's the way it's always been done.

Yeah, exactly. This sounds like a great AI use case, to be honest with you. And I'm not so what do we do? It's a good thing. So how do we deal with these things when they're at? I asked someone once like, well, how are you going to deal with? It was a big phone system upgrade. And it was, we're going from hard phones to soft phones, which is basically like we're taking

away the paper, right?

Like, there's no longer going to be a piece of plastic sitting on the desk with buttons.

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