This is the Modern Crafts and Podcast with Nick Schiffer with N.S. Builders.

Johnny Horahan from Here's Johnny H and we are live and take your questions. We're going to start with one.

Need some help and advice. I installed an aluminum sunroom two years ago on an existing

deck built it to the engineer's plans and followed the specs

and got the appropriate permits.

Customer installed tile and backup board

throughout the addition probably weighs more than the room and

the aluminum roof but the issue is it's now settled would this beyond me the

person writing this or the customer for this issue and how would you handle the service of this the

correction would you charge a fee or is it free we started digging into this we did

I mean I think my immediate reaction is that I would go into it, bring in, reach out to the engineer, and have a meeting with the client.

So as soon as you reach out to the engineer, that's your time.

Are you charging for this? It's's been two years so no matter what

the one-year warranty is gone which is usually the minimum this could be this could be a

lawsuit in the works right so I mean on my I mean I'm answering this personally yes I would track my time but I would immediately reach out to the engineer just say hey remember that job we did 24 months ago

This is the situation. I was forward the email or Yeah, forward the email.

What are your thoughts on this?

And maybe he'll be, you know, maybe it's something that he's already aware of or just open that

conversation on the back end, but immediately respond to the client say,

listen, I want to get my head wrapped around this.

I'll be in touch as soon as possible.

That way the client knows that you're on it,

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