388 The Owner's Manual for Every Build
Modern Craftsman
Modern Craftsman
4.8 • 1.2K Ratings
🗓️ 4 January 2026
⏱️ 62 minutes
🧾️ Download transcript
Summary
Most builders "finish" a job and disappear, but Nick and Tyler break down how to hand off a project like an owner's manual, with the right info in the right format so clients are supported without getting overwhelmed. They get into O&M manuals, 30/90 day check-ins, and how post-build care turns into fewer headaches and more referrals.
Show Notes:
00:00 Owner's manual mindset
01:36 Sponsor reads
04:22 Platform switch & shop talk
05:21 Listener question: after the keys
12:45 Closeout standards and expectations
17:08 O&M manual, what goes in it
22:06 AI and cliff notes maintenance
31:01 Maintenance cadence and check-ins
47:03 Walkthroughs and video library
55:15 Protect the work, earn referrals
1:00:15 Listener CTA & wrap
Video Version:
https://youtu.be/8B499q0yUE4
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | That's an owner's manual. You get your table of contents. We put our contact information. |
| 0:05.6 | If it's emergency, who you call. We put our signed contracted warranty information here as a reminder. |
| 0:11.0 | And then your maintenance schedule. Shop drawings, how to adjust your hinges, signed off permit, every plumbing fixture that you have, all the specs on it. |
| 0:19.3 | This is a lot of information, and we gave |
| 0:21.0 | this to the client. Good morning, Tyler and the MC crew. Good morning. I feel like it might |
| 0:30.7 | be afternoon now, but good morning anyway. Maybe you're listening in the morning. Good evening. |
| 0:36.8 | So I apologize. |
| 0:37.7 | Choose your own path, Tyler. |
| 0:39.6 | I apologize in advance for the sniffling. |
| 0:42.3 | I just keep blaming Rachel that she got me sick. |
| 0:44.9 | No, we find out in about the midpoint of this podcast, what actually got you sick. |
| 0:50.1 | So you have to stay tuned for that. |
| 0:52.4 | But we are going to talk about... |
| 0:53.4 | It's an interesting story. |
| 0:55.1 | Well, it's... |
| 0:56.5 | Yeah, I suppose it's interesting. |
| 0:59.4 | Matt reached out to you with a question regarding post-construction, which we've dabbled with here a handful of times. |
| 1:09.4 | I know we certainly get a lot of questions on it, |
| 1:12.1 | but we're going to dig into what we believe is the best process for not just closing |
| 1:18.1 | out a project, but then becoming a good steward of the project beyond the construction. |
| 1:24.2 | And that's for everything. |
| 1:25.0 | That's from building a deck to building a house |
... |
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