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You've Been Heard

376- Grant Walsh: The Golf Course Leadership Philosophy

You've Been Heard

Philip Howard

Technology, Tech News, Management, News, Business

549 Ratings

🗓️ 30 September 2025

⏱️ 42 minutes

🧾️ Download transcript

Summary

ON THIS EPISODE ➤ Why IT teams become “the Department of No” and how to transform that culture ➤ The Walsh KPI Framework: 5 metrics that prove IT’s EBITDA impact ➤ Using golf as a leadership assessment tool for vendors and partners ➤ The ACAIC method for overcoming objections without saying no ➤ From “users” to “customers” – the language shift that changes everything What happens when golf course wisdom meets IT leadership? Grant Walsh, Director of IT in Charlotte, North Carolina, brings 20+ years of IT leadership experience and a unique perspective: he evaluates vendors, partners, and leadership potential...

Transcript

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0:00.0

Welcome everyone back to dissecting popular IT nerds.

0:12.0

With Grant Walsh on the show, kind of a big deal.

0:16.0

You know, I really like your quote.

0:18.0

You know, a good leader takes a little more than his share of the blame and a little less than his share of the credit. You know, maybe we should start there. Just give me, you know, who you are, what you do and how we're going to get out of the executive round seat rather than into the executive round seat. Ooh. That is a deep place to start. But yeah, Grant Walsh. I'm director of IT for a company here in Charlotte, North Carolina. I oversee everything on the infrastructure operations and security side. I've been in the IT space for 20 some odd years now. Primarily in the leadership. I've been blessed to be in leadership side, but to your point, once you're in it, you're in it, especially you've been as long as I have. So, yeah, it's, I kind of like it.

0:55.6

I don't have a, it's one of my, my joys.

0:57.9

I really like working with people. And in the technology spaces, as you know, you're like working with people or you don't. And there's two different areas for you to be in IT. so no. I've been blessed in a good spot to be over the last 20th or my years.

1:11.4

You're in North Carolina. I've been blessed in a good spot to be over the last 20th of my years.

1:12.6

You're in North Carolina.

1:21.0

I've been there many a times because my old partnership companies that I was a partner in before we sold was called Converged Network Services Group.

1:21.9

We were in North Carolina.

1:26.2

And so with North Carolina comes one thing. And that would be what's your handicap? Ooh, see, my typical backgrounds, the golf backgrounds, that doesn't show up on this one. But my handicap right now is like a 12 something right now. I would say above, I don't even know what the national handicap average is. That's got to be way above average. I mean, 12 is reasonable. I mean, that's, yeah. way above average. I mean, 12's reasonable.

1:44.7

I mean, that's, that's reasonable.

1:47.5

I mean, that's, I was a 12 in high school. I'm probably like a 24 right now or whatever the max is. What's the max? 36. I don't even know. I don't remember. No, there is no max. I mean, I think the average golfer, I think I've seen it pop up stats lately,

1:58.5

the average golf for the United States won't break 100.

2:01.1

So if you're breaking 100, you're good.

2:02.4

If you break 90, you're better.

2:03.5

And if you're breaking 80, whew. I think I've seen it pop up stats lately. The average golf for the United States won't break 100.

2:01.1

So if you're breaking 100, you're good.

2:02.4

If you break 90, you're better. And if you're breaking 80, you're pretty good. Now, we don't compare ourselves with the tour players because those are the 1% of the 1%. So, but for all of us, average hacks. Yeah. I feel like I got some friends that are better. so I go out there, I'm like, I think I'm good.

2:16.8

And I play with him, like, wow, I'm not that good.

2:20.1

There, we have I'm good. And I play with them. Like, wow, I'm not that good.

2:34.5

There, we have some, like, we have, like, a couple of professional golfers, like in the, in our field, of course, you know, they're usually vendors. Like they're usually vendors. Yep. Because that's all they're doing all day. It's playing golf. My is, I took up Jiu-Jitsu, so that was the golf kind of dissipated years ago, although I should pull the Mizzunos out. You should pull the Mizzunos out. What's your favorite club? I have a hodgepotser. I'm a Callaway Iron guy, but I'm a tailor-made when it comes to the hybrids and the driver stuff, but love my bulky wedges stuff. I got a little mixed name. You'd get along great with my father, the doctor. So see, this is how you become an IT leader. There's a lot more to this than you'd think. You know what I mean? If we could probably do a whole show on the metaphor of golf to IT leadership and how you communicate with people and the rules,

...

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